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Re: (Fwd) Use of third-party tools in Oracle environments [Note:4

From: Yttri, Lisa <>
Date: Thu, 15 Mar 2001 14:17:17 -0800
Message-ID: <>

Do you think this policy would apply to a tool like SQL BackTrack?

From: Eric D. Pierce
To: Multiple recipients of list ORACLE-L Subject: Re: (Fwd) Use of third-party tools in Oracle environments [Note:47292.1] Date: Monday, March 12, 2001 9:05PM

(fyi, from Metalink)


 Doc ID: Note:47292.1
 Subject: Official Backup Policy --
          Certification, RMAN, EBU,
          Third-Party Software
 Type:    FAQ

 Content Type:    TEXT/PLAIN
 Creation Date:   16-OCT-1997
 Last Revision Date:  04-MAY-2000
 Language:        USAENG

 Oracle *DOES NOT* certify media management software with Recovery Manager (RMAN)
 or the Enterprise Backup Utility (OBACKUP, EBU).

 Source: Bernard Vincent, Director, Operations and Services Planning,
 Worldwide Customer Support. September 2, 1997

 Use of third-party tools in Oracle environments

 To: Worldwide Oracle Support Customers

 To protect customer data against loss or damage and ensure Oracle's ability to
 provide timely service and support, Oracle Worldwide Customer Support and
 Oracle Server Technologies have developed the following policy:

 Oracle cannot guarantee customers data integrity and product functionality
 where third-party products alter the internal contents of the Oracle database
 files, data blocks, log files or control files. Third-party products or
 customer-developed programs which alter the internal contents of these files
 may introduce inconsistencies that render the data to be unusable. In such
 situations, customers may be required to restore from the last backup prior to
 the first use of the third-party product in order for Oracle to provide
 effective assistance. Examples of such products include data reorganization
 tools, data loaders, [***]defragmentation tools[***], products that conduct incremental
 backups of only changed portions of data, or any product that attempts to
 alter the contents of the Oracle data files, blocks, logs or control files.

 This [***]excludes[***] simple copying utilities such as operating system utilities or
 any other product that reproduces an exact image of the data as it was
 originally written by Oracle.

 Oracle customers are encouraged to work with third-party software vendors to
 determine how that vendors' product interacts with Oracle technology, and if
 the above information is pertinent to their environment or may compromise
 their data retention and recovery capabilities.

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Author: Eric D. Pierce

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