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On-Call - terms, conidtions and perks!

From: O'Neill, Sean <Sean.ONeill_at_organon.ie>
Date: Thu, 08 Feb 2001 03:04:47 -0800
Message-ID: <F001.002AEB5C.20010208024056@fatcity.com>

Hi Folks,

Our company has inidicated it's heading for 24 x 7 operation. So informal talks are taking place about the new "challenges" this brings regarding having staff on call to support IT systems. I would very much appreciate your feedback if you are in an on-call environment as to what the terms, conditions, and perks (if any) you get for same. Some specific information I'm looking for is:
- How frequently are you on-call and for how long and to cover what hours.
e.g. one week a month from 22:00 - 06:00.
- What tools are you given to support this process. e.g. pager, laptop for
remote dial-in, cell phone.
- Whats the procedure if you "get the call". Do you dial in initially to
try to resolve, that failing go on site, in other   words the escalation process
- What renumeration or other benefits do you get for being on call.

I'll treat any replies where requested with strict confidentiality.

Sean :)

Rookie Data Base Administrator
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Author: O'Neill, Sean
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Received on Thu Feb 08 2001 - 05:04:47 CST

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