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Home -> Community -> Mailing Lists -> Oracle-L -> Re: Problem solved, but WHY??? (Long)
I have done this in prior jobs. Only I wouldn't wait, I would call right =
back and open a new TAR. A better solution though if you are having =
trouble with the assigned analyst is to ask for their duty manager and =
"escalate" the TAR. This will generally get you a more experienced =
analyst and you will have gone on the record stating that the 1st analyst =
needs additional training.
FWIW Stephen
>>> PierceED_at_csus.edu 11/10 2:11 PM >>>
I'm not a bright network guru, but here is a thought:
A tech support person can't always be perfect, so you might have to cut your losses when dealing with a specific problem.
If you have the luxury of time, consider asking them (Oracle tech
support) to close the TAR. Lie if you have to (actually they are
probably going to be quite happy to close a TAR regardless of your
reasons, and unlikely to object!). Then a couple of days later call
the same issue in again, and hope you get someone else that is in a
better position to deal with the issue.
regards,
ep
On 10 Nov 2000, at 9:20, Michael Ray wrote:
Date sent: Fri, 10 Nov 2000 09:20:38 -0800 To: Multiple recipients of list ORACLE-L <ORACLE-L_at_fatc=ity.com>
> I hope some bright Oracle networking guru out there can explain
> WHY our problem was solved the way it was. PLEASE!=20
...
--=20
Please see the official ORACLE-L FAQ: http://www.orafaq.com=20
--=20
Author: Eric D. Pierce
INET: PierceED_at_csus.edu=20
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