| details about production support and maintenance [message #284984] |
Mon, 03 December 2007 01:24  |
sunilcse1
Messages: 23
Registered: June 2007
Location: Bangalore
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Junior Member |
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Hi All
Please send me details or descriptions about production support/maintenance/enhancement, how tickets/change request are raised and what are the procedures to work on it.
Waiting for a soon reply
Regards
Sunil
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| Re: details about production support and maintenance [message #285051 is a reply to message #284984] |
Mon, 03 December 2007 03:44  |
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Hi Sunil,
production support-> Supporting(technical) the product(namely, Software) at client(one who uses the product) site after the product had been launched or delivered.
maintenance-> Maintaining the product(as name says).
Change Request: Nothing but once delivered the product, the client may ask some feature to be changed or modified, then they will send a change request to the development sites(usually called offshore), then the people at offshore will look at it, if they can do the required changes then changes will be approved and the new patches will be sent to the sites.
This is as per my knowledge. 
Regards,
Kiran
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| Re: details about production support and maintenance [message #285102 is a reply to message #284984] |
Mon, 03 December 2007 08:14 |
joy_division
Messages: 4963
Registered: February 2005
Location: East Coast USA
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Senior Member |
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| sunilcse1 wrote on Mon, 03 December 2007 02:24 |
Hi All
Please send me details or descriptions about production support/maintenance/enhancement, how tickets/change request are raised and what are the procedures to work on it.
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Why don't you ask your manager as to what the policy is for your company?
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