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SR notification...!! [message #258475] Sun, 12 August 2007 08:54
Messages: 27
Registered: November 2006
Location: chennai
Junior Member

hi all ...
iam working on sr notification ...i had a specific requrement tat whenever the SR status is upated the notification shld he triggered to 1. concern person (or) 2.the service groups which we create in CRM resource manager...
SR is created by front office girl , notification shld be trigger to the particular person & tat person does some work & changes the status of SR ..tat shld be intimated to other person ...
so ..as of me i can trigger the notifications based on the group ..or ??
i stuck at this point...

pl reply asap
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