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Service Request - Task Template mapping [message #193215] Fri, 15 September 2006 05:39 Go to next message
crmoraclefanindia
Messages: 5
Registered: September 2006
Junior Member
Service Request - Task Template mapping

Somebody Please explain:

As per the user guide & help menu I understand:

When a particular type of Service Request with a particular problem code is entered, immediately a Task is created,

However I am not getting this working , I am still getting all the options in create task window LOV.

How does this function?

Re: Service Request - Task Template mapping [message #197294 is a reply to message #193215] Tue, 10 October 2006 22:15 Go to previous messageGo to next message
lakshmi surya ram
Messages: 188
Registered: June 2006
Location: HYDERABAD
Senior Member

you need to be more clear.I beleive I can help you in this aspect.
rgds,
surya
Re: Service Request - Task Template mapping [message #197660 is a reply to message #197294] Thu, 12 October 2006 03:54 Go to previous message
crmoraclefanindia
Messages: 5
Registered: September 2006
Junior Member
As per the help menu available, this set up is about automatically creating a task , when a particualr problem code and service request type are encountered in SR. the task is also assigned automatically,

However this setup is not working,(I tried to set up a profile option of %auto%assign%task

please tell anything more needs to be done.

Regards

KEDAr


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