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icon8.gif  HELP!! Unable to access portal administrator (Error WWC-41439) [message #167149] Tue, 11 April 2006 09:56
ttellefsen
Messages: 1
Registered: April 2006
Junior Member
After unsuccessfully trying to add a virtual host to our install (added through HTTP Server GUI and then deleted) we are unable to access the portal administrator. Our simple setup is now non-functional and we have customers starting to yell.

When we click the link to login to the portal admin we get an error WWC-41439.

Any guidance would be greatly appreciated.

In reviewing the information supplied regarding error WWC-41439 it mentions 3 poisslbe corrective steps to take:

1) Remove conflicting aliases from the apache configuration -- we have no aliases defined.
2) Include the domain in the serverName directive -- we never altered the servername directive and this worked previously without a domain referenced
3) Fix the Host in the IASInstance element and ListenPort in the WebCacheComponent element in iasconfig.xml and run ptlconfig -dad portal -site.

Here we see some oddities:

We had created a couple of virtual hosts through the HTTP Server GUI and then wound up deleting them. I see them somewhat referenced here now and am wondering if the iasconfig.xml file wasn't updated when the virtual host was deleted?

Contents of iasconfig.xml

<IASConfig XSDVersion="1.0">
<IASInstance Name="iAS-1.172.16.49.2" Host="172.16.49.2">
<OIDComponent AdminPassword="PASSWORD EDITED OUT" AdminDN="cn=orcladmin" SSLEnabled="false" LDAPPort="389"/>
</IASInstance>
<IASInstance Name="PORTAL.idle4" Host="IDLE4">
<WebCacheComponent ListenPort="80" InvalidationPort="9404" InvalidationUsername="invalidator" InvalidationPassword="PASSWORD EDITED OUT" SSLEnabled="false" AdminPort="9403"/>
<EMComponent ConsoleHTTPPort="18102" SSLEnabled="false"/>
</IASInstance>
<IASInstance Name="iAS-1.IDLE4" Host="IDLE4">
<WebCacheComponent ListenPort="80" InvalidationPort="9404" InvalidationUsername="invalidator" InvalidationPassword="PASSWORD EDITED OUT" SSLEnabled="false" AdminPort="9403"/>
</IASInstance>
<IASInstance Name="iAS-1.PUBLIC_IP_ADDRESS_EDITED_OUT" Host="PUBLIC_IP_ADDRESS_EDITED_OUT">
<WebCacheComponent ListenPort="80" InvalidationPort="9404" InvalidationUsername="invalidator" InvalidationPassword="PASSWORD EDITED OUT" SSLEnabled="false" AdminPort="9403"/>
</IASInstance>
<PortalInstance DADLocation="/pls/portal" SchemaUsername="portal" SchemaPassword="PASSWORD EDITED OUT" ConnectString="cn=orcl,cn=oraclecontext">
<WebCacheDependency ContainerType="IASInstance" Name="iAS-1.IDLE4"/>
<OIDDependency ContainerType="IASInstance" Name="iAS-1.172.16.49.2"/>
<EMDependency ContainerType="IASInstance" Name="PORTAL.idle4"/>
</PortalInstance>
</IASConfig>


Note: All Oracle components are installed on a single machine. DB is installed elsewhere.

MachineName is idle4 and its IP address is 172.16.49.2 (hence the reference here to 172.16.49.2.

Previously, this all worked when (at least according to the GUI everything was named idle4. We attempted to add a virtual host named "172.16.49.2" and then one that used one of our public IP Addresses (referred above as "PUBLIC_IP_ADDRESS") as we were seeing issues with self referencing URLs that kept using the machine name and not the IP address suppplied by the client.

Any and all help to resolve this is greatly appreciated. We must get this corrected ASAP.
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