Home » Other » Marketplace » Oracle Clinical End User/App Support/Junior Position
Oracle Clinical End User/App Support/Junior Position [message #616676] Thu, 19 June 2014 10:26
erictfg
Messages: 1
Registered: June 2014
Junior Member
We are seeking someone that has received training on Oracle Clinical App and is interested in providing End User support to gain good experience on the platform. Please call or email me: Eric Thompson @ eric@thefountaingroup.com (813)748-7783

Location: Cambridge, MA


Key Responsibilities:
-- Analyzing and troubleshooting problems encountered by internal and external users of regulated clinical data management applications.
-- Installing and testing application patches and customizations across all environments
-- coordinating with different functional teams to investigate performance issues; determine root cause, devise remediation plan and define implementation plan.
-- Creating required documentation for application upgrades, technical support and end user support.
-- Following required procedures to coordinate with other IT groups for issue resolution and remediation in the application production environment.
-- Following all established SOPs, change control procedures and communications processes for both IT and business functions as applicable.
-- Providing technical assistance as needed to support analysts supporting related applications.

Technical Requirements
-- Familiarity with the following, or similar, software applications is required: Oracle Clinical, TMS, RDC, CRFTrack, and AERS
-- Experiences in all aspects of Oracle RDBMS version 9i to current.
-- Experiences with various Unix and Linux operating system versions and proficiency in various scripting languages
-- Sufficient knowledge of IIS, Apache, Web Services, Active Directory, Group Policies, File/Share Security, and Networks to effectively troubleshoot application operations and performance issues.
-- Excellent communications and customer service skills
-- Proven trouble shooting and decision making skills
-- Working knowledge of software version control tools

Experience

-- 4+ years supporting in house and external users of OPA applications
-- 5+ years working in a pharmaceutical R & D organization, CRO or FSP
-- 5+ years as a systems administrator, consultant or technical support analyst for the suite of Oracle Pharmaceutical Applications

Other Requirements

-- Preference for working in a collaborative, team environment
-- Ability to work independently and with minimal supervision
-- Demonstrated ability to establish and meet priorities and deadlines
-- Sense of humor

Education
BS degree is required. BS or MS in computer sciences is preferred.
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