Home » Other » Marketplace » Ex Oracle Escalation Support Rep to help you (V5 - V11g. Solved hundreds of very tough escalated cases)
Ex Oracle Escalation Support Rep to help you [message #594911] Tue, 03 September 2013 18:08 Go to next message
vkhachad
Messages: 3
Registered: September 2013
Location: Los Angeles, CA
Junior Member
My name is Vicken Khachadourian

I worked at Oracle Support from 1987 - 2009, and from 1996 - 2009, I worked about 400 highly escalated cases with 100% success.

In 2005, Turbo-tax froze 3 times in the 2 weeks prior to March 16, 2005. When the case came to me, I stopped the freeze in my first 90 minute conversation with the Turbo-tax DBA.

I can significantly reduce the amount of time Oracle customers spend time in problem solving, and we all know that all implementations spend a significant amount of time in trouble shooting.

Regards,
Vicken Khachadourian
650 299-9927



Re: Ex Oracle Escalation Support Rep to help you [message #594916 is a reply to message #594911] Wed, 04 September 2013 00:06 Go to previous messageGo to next message
Littlefoot
Messages: 19816
Registered: June 2005
Location: Croatia, Europe
Senior Member
Account Moderator
Quote:
from 1987 - 2009, and from 1996 - 2009

That would be 1987 - 2009, wouldn't it? (Not that it really matters).
Re: Ex Oracle Escalation Support Rep to help you [message #594921 is a reply to message #594916] Wed, 04 September 2013 01:16 Go to previous message
vkhachad
Messages: 3
Registered: September 2013
Location: Los Angeles, CA
Junior Member
I worked in Support from 1987 - 89. I've always been ashamed of this, but when I saw V6 come the line, I escaped, and went to sales. I was a key member of the V6 beta program. After succeeding in sales I became the manager of sales consulting in DMD.

I left Oracle for a short time, and then came back to Support in February 1992, and after 1996 I worked several hundred escalations, left Oracle Support with a 95% customer satisfaction rating, with about 30 customer surveys assigning "Exceptional Service Nomination" for my service requests.

I hope that clarifies my entry.

Thanks,
Vicken Khachadourian
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