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Oracle instance crash [message #587317] Fri, 14 June 2013 02:20 Go to next message
an_ora
Messages: 3
Registered: June 2013
Junior Member
Hi,

Issue 1:
I have rdbms version 10.1.0.4.0.
There is a replicated environment with 2 nodes for oracle database and the state of the node is standby when this issue occurs.
We are getting ORA-0600/ORA-07445 causing instance failure over a period of time.

Few common errors are listed below
Errors in file /data1/dump/bdump/optical1_j000_7235.trc:
ORA-00600: internal error code, arguments: [kglpnal_1], [0x3A80C7878], [], [], [], [], [], []

Errors in file /data1/dump/udump/optical1_ora_834.trc:
ORA-00600: internal error code, arguments: [kcbgtcr_6], [1], [], [], [], [], [], []
Tue Apr 16 13:00:06 2013

ORA-07445: exception encountered: core dump [ksuxds()+5548] [SIGSEGV] [Address not mapped to object] [0x000000148] [] [].

Can you please help us out in find the cause.

Issue 2
I am not able to attach a single file of txt type which is less than 2048KB.As soon as I press upload File button after browsing, it dissapears.

Thanks in advance
Re: Oracle instance crash [message #587323 is a reply to message #587317] Fri, 14 June 2013 02:30 Go to previous messageGo to next message
Michel Cadot
Messages: 58954
Registered: March 2007
Location: Nanterre, France, http://...
Senior Member
Account Moderator
Issue 1.

ORA-00600/ORA-07445/ORA-03113 = Oracle bug => search on Metalink/MOS and/or call Oracle support
Have a look at alert.log and trace files.
You can also read this article: Troubleshooting Internal Errors.

Issue 2.

What has this to do with Oracle?
Which "upload File" button?

Regards
Michel

[Updated on: Fri, 14 June 2013 02:31]

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Re: Oracle instance crash [message #587333 is a reply to message #587323] Fri, 14 June 2013 02:54 Go to previous messageGo to next message
an_ora
Messages: 3
Registered: June 2013
Junior Member
Hi Michel,

Thanks for the quick reply.
We had already opened a case with oracle but unfortunately there is no support corresponding to this release.
Corresponding to issue 2, I wanted to upload bdump file but it was not uploading it.

Re: Oracle instance crash [message #587335 is a reply to message #587333] Fri, 14 June 2013 02:57 Go to previous messageGo to next message
Michel Cadot
Messages: 58954
Registered: March 2007
Location: Nanterre, France, http://...
Senior Member
Account Moderator
Are you able to upload another file?
What does mean "it was not uploading"? Error?
You want to upload using what? From what?

Regards
Michel
Re: Oracle instance crash [message #587348 is a reply to message #587335] Fri, 14 June 2013 04:12 Go to previous messageGo to next message
an_ora
Messages: 3
Registered: June 2013
Junior Member
Hi Michael

Attached bdump error snapshot.
Can you please pinpoint to any specific causes from the error traces.

Re: Oracle instance crash [message #587424 is a reply to message #587348] Fri, 14 June 2013 11:42 Go to previous message
Michel Cadot
Messages: 58954
Registered: March 2007
Location: Nanterre, France, http://...
Senior Member
Account Moderator
No I can't, Read my first post and act accordingly.

Regards
Michel
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