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Oracle Support Discontinued [message #583415] Tue, 30 April 2013 10:07 Go to next message
praveen240881
Messages: 36
Registered: February 2012
Member
Dear Experts
I use Oracle 10G, and as the Oracle Metalink is about to discontinue their support after July 2013, is there an alternate way to obtain support from any other 3rd party vendors

Praveen
Re: Oracle Support Discontinued [message #583416 is a reply to message #583415] Tue, 30 April 2013 10:22 Go to previous messageGo to next message
BlackSwan
Messages: 22512
Registered: January 2009
Senior Member
> is there an alternate way to obtain support from any other 3rd party vendors
what kind of "support" do you require?
Your alternatives are support from Oracle or no support.
Re: Oracle Support Discontinued [message #583417 is a reply to message #583416] Tue, 30 April 2013 10:31 Go to previous messageGo to next message
praveen240881
Messages: 36
Registered: February 2012
Member
Dear BlackSwan
I mean a support like Oracle Metalink, but from other vendors or companies, and Metalink support isnt available to me after July 2013
Re: Oracle Support Discontinued [message #583418 is a reply to message #583417] Tue, 30 April 2013 10:49 Go to previous messageGo to next message
Michel Cadot
Messages: 58599
Registered: March 2007
Location: Nanterre, France, http://...
Senior Member
Account Moderator
And Blackswan's answer is clear, imo:

Quote:
Your alternatives are support from Oracle or no support.


Regards
Michel
Re: Oracle Support Discontinued [message #583420 is a reply to message #583418] Tue, 30 April 2013 10:56 Go to previous messageGo to next message
cookiemonster
Messages: 10846
Registered: September 2008
Location: Rainy Manchester
Senior Member
Let's be clear about what discontinuing support means:
It doesn't mean you will no longer have access to metalink.
It means that if you find any oracle bugs oracle will not try and fix them but instead tell you to upgrade to a supported version. If the bug is the supported version as well they will fix it in that.
Re: Oracle Support Discontinued [message #583673 is a reply to message #583415] Thu, 02 May 2013 19:34 Go to previous message
John Watson
Messages: 4390
Registered: January 2010
Location: Global Village
Senior Member
You can buy support from anyone. For example, if you want support from Oracle Certified Masters and Professionals, my boss will happily sell you a contract. We can't write bug fixes, but we can do everything else - including (perhaps) finding techniques for avoiding hitting bugs.
This forum is not meant to be used for marketing purposes, but you did ask Smile
--
John Watson
Oracle Certified Master DBA
http://skillbuilders.com
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