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JTF_NOTES_B API and CS_INCIDENTS_ALL_B table [message #550966] Fri, 13 April 2012 23:24
Messages: 1
Registered: April 2012
Junior Member

We have third party softwares from where the Log and Notes get updated in workbench tab of Oracle Service request form. We have a issue where certain fields don't get updated in the CS_INCIDENTS_ALL_B table after the note is added through JTF_NOTES_B API.

Third party vendors use the Jtf_Notes_Pub.Create_Note package to create and add a note to oracle service request.I looked into the JTF_NOTES_PUB package but couldn't find the code from where the SR gets updated. Is there any other mechanism or code to import the notes in Service Request form?

Any comments/suggestions are welcome. If you can provide me any documents or metalink note id that would be helpful.

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