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I do not have CTI capabilities (call recognition) [message #501930] Fri, 01 April 2011 09:15
nonlinearly
Messages: 1
Registered: April 2011
Junior Member
Hi,
I am totally desperate... I am new to Siebel without any official help...(it is very difficult to find any help for Siebel. Not even books. This secrecy is the biggest disadvantage and the Achilles heel of Seibel and a key reason for not you prefer).
I have Siebel 6.0 with a database in Sql Server 2000 and the cti of Dialogic-the CT Connect (now a product of Syntellect).
I have made a standby server to move the database to repair the production server. Everything are ok except the CTI capabilities. I do not have call recognition (Caller ID). But it seems that Seibel client understand that a call is in progress...

You are a lifeline for me... thanks in advance...
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