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| Re: Account present in hz_cust_accounts table but cannot find through customer screen in oracle apps [message #470102 is a reply to message #470025] |
Sun, 08 August 2010 08:28  |
skuttiyatur
Messages: 2
Registered: August 2010
Location: Frisco
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Junior Member |
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You should follow note 465993.1 to enable the realtime sync.
There is a Synchronization process that needs to be run - typically it should have been run automatically, if set to 'Automatic'
In Release 12, the DQM Synchronization can be set to:
Automatic
Batch
Disabled
Administration Tab >
DQM tab > Setup > Synchronization Method
DQM Synchronization Method
IF DQM automatic sync is enabled a concurrent program is submitted whenever a party is created/updated.
This concurrent program is called DQM Serial Sync Index Program (ARHDQMSS).
Once a new party/account is added or updated, the DQM Serial Sync Index Program is kicked off and once the concurrent process is complete you can search and find the party/account that was updated or added.
If this still doesnot run automatically, follow these steps
Try to set the synchronization to batch. Then change it back to automatic.
If it still not working, Clearing Global Cache
---------------------
1. Go to Resp: 'Functional Administrator'
2. Further go to 'Core Services' -> 'Caching Framework'.
3. Go to 'Global Configuration' side navigation link.
4. Click on 'Clear All Cache'.
5. Click Yes to confirm all caches are cleared. This needs to be against the following message.
"Clicking on 'Yes' will clear all the caches across all the mid-tiers. This
will impact performance. Are you sure you want to proceed?"
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