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Not able to assign the Service request to some employees. [message #321302] Mon, 19 May 2008 17:07 Go to next message
sreenu80
Messages: 50
Registered: July 2006
Location: bangalore
Member

Hi friends,

I am crearting a service request in CRM.

I couldn't able to assign the service request to some employee's

The employee names are populating from the LOV it is based upon the one view.

When i query the view from the backed it is not returning any rows.

I found out that the view is having one seeded security policy.

i want to know how the securrity policy is restring the employee's names while populating in the LOV.


Thanks
Sreenu
Re: Not able to assign the Service request to some employees. [message #321383 is a reply to message #321302] Tue, 20 May 2008 02:18 Go to previous messageGo to next message
Gennext
Messages: 27
Registered: September 2006
Junior Member
Hi Sreenu,

This Could be Because they might not been assigned the Roles.

Please Login Into CRM HTML Adminstration Module Go to Users & Assign them the Roles & Privilages.

Let me know if you Still have an Issue.

Other Issue can be that the Employee Got be Imported as a Sales Persons or watever could be their Roles.

But Try for the First one & let me know .. What the Status on that.

Thanks & Regards,
===============
Gennext
Re: Not able to assign the Service request to some employees. [message #323857 is a reply to message #321383] Thu, 29 May 2008 15:56 Go to previous message
sreenu80
Messages: 50
Registered: July 2006
Location: bangalore
Member

thanks alot.
Because of the sequrity poliey we are not able to see the person in the lov.

This sequrity policies are add a where class(Predicate) at runtime when the object is executed.

Those things we can find in the v$vpd_policy table.

I got the solution for this the person doesn't have the related responsibilities.

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