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New Oracle Marketing Cloud Analytics Blast through Data Silos and Enable Pinpoint Targeting

Oracle Press Releases - Tue, 2018-04-10 08:00
Press Release
New Oracle Marketing Cloud Analytics Blast through Data Silos and Enable Pinpoint Targeting Adding Infinity analytics and CX Audience to Oracle Marketing Cloud boosts big data analytics and helps customers better pinpoint their audiences

ORACLE MODERN CUSTOMER EXPERIENCE, Chicago, IL—Apr 10, 2018

To help organizations rethink how data is applied across the entire customer lifecycle, Oracle is completely transforming existing approaches to customer data analytics and audience segmentation. With the launch of Oracle Infinity and Oracle CX Audience, Oracle Marketing Cloud now enables marketers to build deeper, more profitable customer relationships by eliminating data silos and providing real-time insights into rich behavioral data.

Every organization knows it needs to use data to enhance the customer experience, but existing approaches fail to provide the timely and reliable insights required to meet increasing customer expectations. For example, traditional web analytics tools do not provide real-time actionable insights and fail to capture all user interactions with a brand’s digital assets. In addition, point solutions trap data in silos, which leads to inconsistent, irrelevant, and disconnected experiences that damage brand loyalty and negatively impact revenue. To address these challenges, the latest data innovations within Oracle Marketing Cloud empower marketers with timely, reliable, and predictive data analytics at scale.

“Existing data analytics solutions are incredibly limited as they can’t scale or provide real-time insights on every single user. This prevents marketers from taking advantage of data to increase ROI or inform ideal customer experiences,” said Shashi Seth, senior vice president, Oracle Marketing Cloud. “To unleash this data requires a completely new approach to customer data analytics, which is exactly what we are introducing with Oracle Infinity and Oracle CX Audience. With these innovative new solutions, we are putting very rich and timely behavioral data in motion to help organizations deliver a customer experience that is highly relevant and in context.”

Oracle Infinity

Oracle Infinity eliminates the challenges associated with traditional web analytics solutions by providing accurate, timely intelligence that enables marketers to optimize customer engagement across channels. Oracle Infinity enables marketers to:

  • Truly Personalize Marketing: By combining behavioral insights from all users, all of the time, Oracle Infinity enables true 1:1 marketing by providing marketers with powerful insights into how every customer or prospect is interacting with digital assets.   

  • Unify Behavioral Data: Oracle Infinity enables marketers to achieve a sophisticated, customer-centric view of digital interactions by unifying behavioral data within the marketing organization and across any other digital touchpoint.

  • Develop and Distribute Actionable Insights to the Broader Business User Community: Built-in integrations and customizable APIs make it easier for marketers to develop and distribute actionable customer insights to the broader business user community.

  • Enhance Performance of Marketing Automation Systems: Real-time “actionability” influences successful outcomes by activating remarketing actions based upon any combination of visitor behaviors performed in real time.

  • Manage Increasingly Large and Complex Enterprise Data Sets: Unlimited scale, flexibility, and data accessibility enables powerful reporting and analytics, which gives marketers quick and easy access to rich behavioral data.

“One of the challenges for the modern marketer is getting their data and analytics processes to move as fast as their customers do,&rdquo said Gerry Murray, research director, Marketing and Sales Technology at IDC. &ldquoTo do that at scale, marketers need a data-streaming infrastructure that works across touch points and closes the gap between reporting and action. Oracle Infinity connects customer interactions across channels in real-time so marketers can drive conversions and revenue through personalized web and digital experiences. It also has the potential to connect interactions in other customer-facing functions, such as sales, service, and loyalty, which is the key to true customer experience management.&rdquo

Oracle CX Audience

Oracle CX Audience eliminates the challenges of capturing and analyzing data at scale by providing an innovative audience segmentation and analytics solution that enables marketers to: 

  • Centralize, Manage and Enrich Customer Data: An open, flexible, cloud platform empowers marketers to operate with less involvement with IT, while providing increased flexibility for data ingestion and audience publication. In addition, pre-integration with Oracle Data Cloud, the world’s largest third-party data marketplace, enables marketers to seamlessly enrich their own data to gain additional insights.

  • Easily Create and Publish Audience Segments at Scale: Non-technical audience design tools and re-usable filters enable marketers to spend less time writing queries and more time engaging customers. Additionally, Oracle CX Audience platform runs on Oracle best-of-breed infrastructure, allowing marketers to perform heavy segmentation and analysis in minutes instead of hours.

  • Analyze Segment Performance and Discover New Opportunities: Fully integrated analytics enable marketers to analyze the aggregated past performance to predict future results and discover sub-segments that could provide additional opportunities. In addition, Oracle CX Audience continuously tracks audience and campaign level performance to help marketers evaluate success and define future goals.

Oracle Marketing Cloud is part of Oracle Customer Experience (CX) Cloud Suite, which empowers organizations to take a smarter approach to customer experience management and business transformation initiatives. By providing a trusted business platform that connects data, experiences, and outcomes, Oracle CX Cloud Suite helps customers reduce IT complexity, deliver innovative customer experiences, and achieve predictable and tangible business results.

Contact Info
Simon Jones
Oracle
+1.415.202.4574
s.jones@oracle.com
About Oracle

The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE:ORCL), please visit us at www.oracle.com.

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Safe Harbor

The preceding is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release and timing of any features or functionality described for Oracle's products remains at the sole discretion of Oracle. 

Talk to a Press Contact

Simon Jones

  • +1.415.202.4574

Oracle AI Powers Future of Customer Experience Management

Oracle Press Releases - Tue, 2018-04-10 08:00
Press Release
Oracle AI Powers Future of Customer Experience Management New Oracle CX Cloud melds artificial intelligence, advanced data analytics, innovative search, voice, and video

ORACLE MODERN CUSTOMER EXPERIENCE, Chicago, IL—Apr 10, 2018

Oracle today announced a series of new innovations that help marketing, sales, commerce, and customer service professionals meet the rapidly changing expectations of today’s empowered customers. The latest updates to the Oracle Customer Experience (CX) Cloud Suite support the connected digital enterprise by introducing new artificial intelligence based applications, data analytics solutions, and innovative search, voice, and video capabilities.

Despite an increasing focus on the customer, expectations continue to outpace the experiences many organizations can offer. As a result, according to Forrester's Predictions 2018: A Year of Reckoning, 30 percent of companies will see further declines in CX performance in 2018, and those declines will translate into a net loss of a point of growth. Oracle CX Cloud Suite helps users navigate this increasing complexity and quickly and easily take advantage of the latest innovations to advance their careers and create epic experiences that deliver predictable and tangible business results.

“While the challenges we all face are a little different from department to department or company to company, the common theme for all customer experience professionals is how to lead change, not just react to it,” said Des Cahill, vice president and head CX Evangelist, Oracle. “We know that technology alone is not the answer to this tidal wave of change. Instead, we are focused on helping our customers remove barriers that prevent their employees from focusing on the customer and creating epic experiences. The latest innovations within Oracle CX Cloud Suite will empower marketing, sales, commerce, and customer service professionals to lead the changes and advance their careers.”

The latest innovations within Oracle CX Cloud Suite include updates to help marketing, sales commerce, and customer service professionals. 

Marketing Innovations
  • New Real-Time Behavioral Insights: Allow marketers to rethink how data is applied across the entire customer lifecycle. With the launch of Oracle Infinity and Oracle CX Audience, marketers are able to build deeper, more profitable customer relationships by eliminating data silos and providing real-time insights into rich behavioral data. For further details, see Oracle Infinity and Oracle CX Audience announcement.

  • New Powerful and Scalable Loyalty Platform: Empowers marketing professionals to engage and delight users with personalized loyalty programs spanning every phase of the customer lifecycle. For further details, see Oracle Loyalty announcement.

  • New AI Marketing Orchestration Capabilities: Help increase open rates, conversions, and customer lifetime value by automatically identifying the best performing mix of send-time, channel, and messaging for individual customers.  

  • New Ad Optimization Capabilities: Allow consistent experiences across browsers and devices, as well as accurate tracking of customer behavior and KPIs across devices, by enabling cross-device testing and personalization for known customers.

  • Enhanced Campaign Development: Streamlines campaigns development within Oracle Responsys by quickly and easily accessing the most up-to-date content stored within Oracle Content and Experience Cloud.  

Sales Innovations
  • New AI Sales Intelligence Capabilities: Streamline the sales process and optimize sales forecasting by mining historical data, including win/loss behaviors, to provide powerful insights that can be applied to both forecasting and current opportunities to prescribe the next best actions and next best offers.

  • New AI Deal Management Capabilities: Allow sales teams to maximize margins through AI-powered pricing optimization and increase the probability of winning the deal by providing easy-to-understand graphical instructions at the critical decision-making moments throughout the sales process.

  • New Complex Territory Quota Capabilities: Streamline operations for sales teams with overlay territory structure, as well as multiple business divisions with named accounts, and provide real-time insights into the seller’s quota and forecast progress.

  • New Virtual Sales Assistant: Simplifies access to frequent CRM commands by supporting voice of text requests. In addition, the virtual assistant supports custom/extended objects and attributes and can push notifications about event reminders, due tasks, and surface "next best actions" insights about sales opportunities.

  • New Campaign Effectiveness Dashboards: Bridge the gap between sales and marketing leaders by enabling marketing teams to go beyond account-based marketing  to automate lead scoring and seamlessly execute regional marketing and event promotions.

Commerce Innovations
  • New AI-based Search Capabilities: Enable brands to anticipate consumer interests and personalize commerce search experiences to improve conversion, average order value, and revenue per visitor by leveraging data-driven search merchandising.

  • New AI Customer Acquisition Capabilities: Connect intelligence from email and web campaigns with digital advertising channels to improve the time to acquire new customers from weeks to hours, increase conversion rates through more precise ad targeting, and optimize advertising spend.

  • New ISV Partner Integrations: Allow technology partners to take advantage of SaaS and introduce standardized integrations that speed-up time to market and extend commerce platforms with innovations that drive digital growth. One of the newest Marketplace apps for Commerce is an integration with Mirakl, an industry leader in marketplaces that enables merchants to rapidly enhance their product assortments with complementary products and services.

Customer Service Innovations
  • New Virtual Assistant: Augments knowledge management strategy with “single turn” FAQ interactions, enables service requests to be escalated to a live human agent while maintaining history and context, and provides powerful insights through an intuitive dashboard for analytics and monitoring.

  • New Video Chat Capabilities: Deliver enterprise quality video interactions and streamline the integration of video into existing customer services channels by providing common platform assignment and management tools, as well as familiar agent toolsets. 

Part of Oracle Cloud Applications, Oracle Customer Experience (CX) Cloud Suite empowers organizations to take a smarter approach to customer experience management and business transformation initiatives. By providing a trusted business platform that connects data, experiences, and outcomes, Oracle CX Cloud Suite helps customers reduce IT complexity, deliver innovative customer experiences, and achieve predictable and tangible business results.

Contact Info
Simon Jones
Oracle
+1.415.202.4574
s.jones@oracle.com
About Oracle

The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE:ORCL), please visit us at oracle.com.

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Safe Harbor

The preceding is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release and timing of any features or functionality described for Oracle's products remains at the sole discretion of Oracle.

Talk to a Press Contact

Simon Jones

  • +1.415.202.4574

Oracle Makes it Easier for Brands to Keep their Best Customers Happy

Oracle Press Releases - Tue, 2018-04-10 08:00
Press Release
Oracle Makes it Easier for Brands to Keep their Best Customers Happy Oracle Loyalty delivers highly personalized experiences to improve customer loyalty, advocacy and value

ORACLE MODERN CUSTOMER EXPERIENCE, Chicago, IL—Apr 10, 2018

To help organizations build and retain loyal customers, Oracle today extended the Oracle Customer Experience (CX) Cloud Suite with the introduction of the most powerful and scalable loyalty platform in the cloud. Oracle Loyalty empowers customer experience professionals to engage and delight users with personalized loyalty programs spanning every phase of the customer lifecycle.

As customers expect and experiment more, it is increasingly hard for organizations to deliver experiences that build and maintain customer loyalty. To help address this challenge, Oracle Loyalty enables organizations to deliver relevant, unified omni-channel loyalty programs that are seamlessly integrated with existing customer experience initiatives. As a result, customer experience professionals can quickly and easily take advantage of loyalty programs to innovate faster and accelerate customer acquisition, engagement and retention.

“Not only does it cost seven times more to acquire a new customer than to keep an existing one, but a loyal customer can help an organization acquire more customers, increase revenue and differentiate its products or services,” said Katrina Gosek, senior director, digital customer product strategy, Oracle. “While the business benefits of building and maintaining loyal customers are clear, it can be extremely expensive and complex. Oracle Loyalty removes these barriers and empowers brands to build customer loyalty by delivering integrated, engaging experiences at every stage of the customer lifecycle.”

Built on proven industry best practices, Oracle Loyalty enables loyalty program managers to easily build and manage loyalty programs that are:

  • Innovative: Customer experience professionals can move faster and help improve customer profitability with rapid loyalty program deployment and simplified usability.
  • Unified: Customer experience professionals can deliver amazing unified omni-channel loyalty experiences with pre-built integrations and REST APIs that seamlessly integrate loyalty program initiatives into broader customer experience strategies.
  • Customer-Centric: Customer experience professionals deploy innovative loyalty programs that can help retain existing customers, acquire new customers and increase customer lifetime value by delivering unmatched experiences across all touchpoints in the customer journey.
  • Powerful: Customer experience professionals can focus on growing their business with a truly scalable platform that delivers enterprise-grade performance and security.

Available worldwide in 20 languages, Oracle Loyalty is part of Oracle Customer Experience (CX) Cloud Suite, which empowers organizations to take a smarter approach to customer experience management and business transformation initiatives. By providing a trusted business platform that connects data, experiences and outcomes, Oracle CX Cloud Suite helps customers reduce IT complexity, deliver innovative customer experiences and achieve predictable and tangible business results.

For additional information about Oracle CX, follow @OracleCX on Twitter, LinkedIn and Facebook or visit SmarterCX.com.

Contact Info
Kimberly Guillon
Oracle
209.601.9152
kim.guillon@oracle.com
About Oracle

The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE:ORCL), please visit us at oracle.com.

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Talk to a Press Contact

Kimberly Guillon

  • 209.601.9152

PaaSForum and the talk with the two ladies...

Darwin IT - Tue, 2018-04-10 07:13
It's already been a week or three that I've been to the excellent PaaSForum '18 in Budapest.
Much is already said and written about it. About the talks and breakout sessions.
To see and hear about the state of art of the Oracle PaaS products: every year I'm having a good time with Oracle Friends around Europe and beyond.

It was nice to play around with API Management, Dynamic Processes, Oracle JET and ChatBots. And, ..., to do a few runs to the Donau and back again. I hadn't run for about half a year because of my relocation and remodelling of our new home.

But besides the great talks with Product Management and other Oracle Friends, the thing that maybe made me most exciting was the talk with two ladies: Mary Beth and Liza... A review session about the User Experience of the Oracle PaaS products.

My major concern about the PaaS products, or maybe the Oracle Cloud products in general, is that they're very 'siloed'. Looking at ICS, PCS, VBCS (now bundled in OIC), API Management, Chatbots, CX, etc., they all have a very different history of birth.
Created in different teams. And all have a different User Experience, although Oracle did work in creating a uniform UI definition.
If I want to start with a project with different services, then I need to create and provision my different services. Those all have different URLs, etc. And if I want to move my artifacts to PreProduction or Production, I need to create new services, with their own authentication and authorisation schemas.
And I need to do the release/install of those artifacts to the different environments, myself.


In the feedback session, Liza presented me two personas (Mary Beth was taking notes): a Development Manager and a Developer.
The Development manager will be able to login to the PaaS environment landing page and create a new project. He will be able to select the components by himself or base the project on a template. This will then select the particular components, or project features, so to speak. You could compare it with creating an application in JDeveloper where you get to choose between a Java application, ServiceBus, SOA Suite or BPM Suite, and one or more appropriate projects. Creating such a PaaS Project will provision the necessary Cloud services, as indicated by the chosen components. The Development Manager can also invite project members, that get an invite with URL via email, or Slack, etc.

The Developer, can follow the link in the invite and log on to the Unified PaaS environment, or One PaaS, and from a palette can select a component he/she wants to create and work upon. I suggested that the palette should be restricted by the components selected on creation by the Development Manager. Cloud Services cost subscription fees, pressing on the budget. So, when a developer finds he needs to be able to create a certain component, the Development Manager should approve the addition of that component type, to solve the particular problem. Maybe the tiles of component types for which the project does not have a Cloud Service could be grayed out.

Another suggested addition is the environments management. They foresee a kind of devops administration page, where you can see the dev, test, pre-prod and production environments, and the artifact-versions mapped over that. So that you can see what version of which artifacts are on which environment/services. I suggested that it would be nice, in my opinion, to define releases or configurations of artifacts. Some artifacts are related to each other, for instance a certain version of a VBCS screen is dependent on a version of a REST service in OIC and/or API Mgt. So you want to combine those in a release, to make sure that they're released/installed to the next environment together.

Of course I can't show you any screens or inside information. Not lastly because I only saw mock-up screens myself. 

I got a nice present, a small Bluetooth speaker with a surprisingly great sound.  But, and be assured: I don't have Oracle shares (anymore), the biggest takeaway for me, that made me enthusiastic was the knowledge and the assurance that Oracle is really putting much effort in this. It is important and I believe this is going to make the big difference in the PaaS offering. Although the different offerings on their own are promising, a unified UI and development and management experience is going to make it actually usable. As a developer I do want to create UI's or Processes or Integrations, but I do not want to bother about the URLs to use for which environment. And I want to be helped by promoting my artifacts on a uniform way to the next environment. I should not export artifacts in different ways and import those one by one in a target cloud service.

The other day I also had an introductory meeting with one of the directors for UI/UX design. And that stressed the importance of UX on the unified PaaS UX initiatives.

As you'll understand: I'm very curious and looking forward to see new developments. If they reach me, I'll keep you posted (as far as I'm allowed of course).


Oracle Construction and Engineering Innovations Empower Smarter, More Successful Project Delivery

Oracle Press Releases - Tue, 2018-04-10 07:00
Press Release
Oracle Construction and Engineering Innovations Empower Smarter, More Successful Project Delivery Oracle Industry Connect Event Highlights Partnerships, Technology Enhancements That Drive Digital Transformation and Intelligence for Customers

Oracle Industry Connect—New York, NY.—Apr 10, 2018

Underscoring its focus on delivering transformational project delivery solutions across industries globally, Oracle Construction and Engineering today announced that it is showcasing several technology innovations this week at Oracle Industry Connect. These advancements stem from both the Oracle global business unit’s product development vision and new relationships within the larger ecosystem of solution providers. By collaborating with organizations such as Assemble, Triax, and Atlas, Oracle is enabling its customers to unlock additional value from their Oracle solutions via capabilities around Internet of Things (IoT) technologies and building information model-based scheduling.

The event will also feature the first construction and engineering technology firm to be accepted into the Oracle Scaleup Ecosystem, a nonresidential, virtual-style acceleration program for startups geared to enable next-generation growth, business development, and to drive cloud-based innovation for startups. Reconstruct is a visual data analytics platform provider whose breakthrough web and mobile products seamlessly integrate Reality Capture, BIM, and Schedule. When combined with Oracle project delivery solutions, customers can manage their projects in a visual environment that is easy to use, accurate, and predictive – increasing efficiency and mitigating risk.

“Oracle continues to drive innovations in the market, empowering customers with the technology and intelligence they need to improve outcomes across the project lifecycle,” said Mike Sicilia, senior vice president and general manager of Oracle Construction and Engineering. “Oracle will continue to collaborate with customers, partners and other contributors to foster new advancements and emerging technologies, such as AI and VR, to help our customers navigate challenges and capitalize on new opportunities.”

Driving Project Innovation and ROI

In addition, Oracle is showcasing new functionality and integrations to its Oracle Prime Projects Cloud Service as well as the latest enhancements to its Primavera and other project delivery solutions. Oracle Prime Projects enables team collaboration and real-time visibility by integrating the management of project portfolios, schedules, tasks, resources, costs, field teams, documents, and risk into a single cloud platform. A number of construction industry organizations have turned to Oracle Prime Projects for its unique Lean scheduling capability, which enables organizations that have embraced Lean Construction methodologies to seamlessly integrate those job site construction activities with the master schedule.

“Oracle Prime Projects has enabled us to digitize our Lean task planning work in the field and fully integrate that activity and data with the management of our critical path schedule. By connecting these teams and activities, we’ve been able to unlock new levels of coordination, visibility, and productivity,” said Mike Ball, project manager for general contractor Walsh Brothers.

To continue accelerating innovation and value delivery to customers, Oracle Construction and Engineering also announced it is developing a construction and engineering innovation laboratory. This facility will showcase product development efforts and emerging technologies and provide customers, partners and academia with hands-on opportunities to explore, interact with and shape new cutting-edge project delivery capabilities.

Partnering for Customer Success

Working closely with the broader construction and engineering ecosystem, Oracle continues to bring new innovations to its platform, enabling customers to benefit from:

  • Seamless, Connected Job Sites: Oracle and Triax are teaming up to develop and deliver a unified platform for construction professionals that integrates data from Triax’s flagship Spot-r system with Oracle’s Prime Projects Cloud Service project management platform. As such, customers will be able to create a seamless, connected job site that leverages technology and real-time data to enhance safety and enable greater visibility, insight, and ultimately, smarter building. For more information, see today’s release .
  • Model-Based Scheduling: Assemble and Oracle recently announced a collaboration to integrate Oracle’s project management solutions with Building Information Model (BIM) data. BIM has been playing an increasingly vital role in the evolution of the construction industry – but has yet to bring the same efficiencies from BIM to scheduling processes. The new integration will allow users to easily create simulations, cost-loaded schedules, micro-schedules, and manage constant project changes. See recent release.
 

Triax, Assemble and Atlas are all Gold-level partners in Oracle PartnerNetwork (OPN).

Contact Info
Judi Palmer
Senior manager for Oracle Industries
+1. 650.784.7901
judi.palmer@oracle.com
Kristin Reeves
Blanc & Otus
+1.925.787.6744
kristin.reeves@blancandotus.com
About Oracle

The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE:ORCL), please visit us at oracle.com

About Oracle Construction and Engineering

Oracle Construction and Engineering helps companies reimagine their businesses. With best-in-class project management solutions, organizations can proactively manage projects, gain complete visibility, improve collaboration, and manage change. Our cloud-based solutions for global project planning and execution can help improve strategy execution, operations, and financial performance. For more information, please visit www.oracle.com/construction-and-engineering.

Oracle Industry Connect

For more information about how Oracle is committed to empowering organizations through best-in-class, industry-specific business solutions, visit oracle.com/industries. To learn more about Oracle Industry Connect 2018, go to oracle.com/oracleindustryconnect.

Trademark

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

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Judi Palmer

  • +1. 650.784.7901

Kristin Reeves

  • +1.925.787.6744

SantaPark Arctic World Fuels Growth and Deeper Guest Satisfaction with Oracle Hospitality Cloud

Oracle Press Releases - Tue, 2018-04-10 07:00
Press Release
SantaPark Arctic World Fuels Growth and Deeper Guest Satisfaction with Oracle Hospitality Cloud Oracle Hospitality OPERA Cloud and Simphony Cloud Implementation Enable More Engaging Service and Streamlined Operations

Oracle Industry Connect – New York, NY.—Apr 10, 2018

Today Oracle Hospitality announced the implementation of OPERA Cloud property management and Simphony Cloud restaurant management solutions at SantaPark Arctic World, an innovative resort in Finland. SantaPark Artic World’s implementation enables a single view of how its guests engage with restaurants, hotel properties, spas and theme park attractions and delivers the insights associates need to deliver first-class customer service. With cloud infrastructure at the core, SantaPark Artic World is posturing for future growth and innovation by reducing IT complexity, creating a single source of truth for guest engagement and removing data and operational silos across its property.

“Both large chains and independent hotels need to remove obstacles in their IT infrastructure that prevent brands from creating engaging experiences, personalized service and a foundation for growth,” said Laura Calin, vice president strategy and solutions management, Oracle Hospitality. “SantaPark Arctic World demonstrates the value and potential of Oracle Hospitality OPERA Cloud to transform IT processes, streamline operations and create more meaningful guest interactions.”

SantaPark Arctic World offers the best of local tradition, regional heritage and modern Nordic design with a variety of Christmas and nature-themed experiences throughout the property. More than 100,000 guests attend the resort annually to experience the Santa Claus themed attractions and a new luxury resort, Arctic TreeHouse Hotel, in the heart of the Arctic Circle. Within the hotel’s resort first year of opening, Arctic TreeHouse Hotel received international recognition and acclaim from the World Luxury Hotel Awards driving an increased volume of guests and the planned opening of an additional hotel on the property. This momentum required a powerful cloud-based hospitality platform flexible enough to manage property attractions while driving exceptional service. With Oracle Hospitality at the core SantaPark Arctic World was able to reduce the complexity of IT by integrating a property management system and point of service solution for 21 terminals on OPERA Cloud and Simphony Cloud in just three months.

“After reviewing a variety of offers from different companies, we realized that only Oracle could provide a single cloud platform with the flexibility to cater to the uniquely varied blend of guest attractions we offer,” said Katja Ikäheimo-Länkinen, Experience Director, SantaPark Arctic World. “Its comprehensive reporting allows us to comfortably manage our growth, supporting SantaPark Arctic World’s goal to be the leading resort in Finland by 2020.”

Contact Info
Matt Torres
Oracle
4155951584
matt.torres@oracle.com
About Oracle

The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE:ORCL), please visit us at oracle.com

About Oracle Hospitality

Oracle Hospitality brings 35 years of experience in providing technology solutions to food and beverage operators and hoteliers. We provide hardware, software, and services that allow our customers to deliver exceptional guest experiences while maximizing profitability. Our solutions include integrated point-of-sale, loyalty, reporting and analytics, inventory and labor management, all delivered from the cloud to lower IT cost and maximize business agility.

For more information about Oracle Hospitality, please visit www.Oracle.com/Hospitality

Oracle Industry Connect

For more information about how Oracle is committed to empowering organizations through best-in-class, industry-specific business solutions, visit oracle.com/industries. To learn more about Oracle Industry Connect 2018, go to oracle.com/oracleindustryconnect.

Trademark

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Talk to a Press Contact

Matt Torres

  • 4155951584

Seventy-seven Percent of Consumers Feel Inefficient Customer Service Experiences Detract from their Quality of Life

Oracle Press Releases - Tue, 2018-04-10 07:00
Press Release
Seventy-seven Percent of Consumers Feel Inefficient Customer Service Experiences Detract from their Quality of Life New Oracle survey shows that personalized and proactive interactions are the keys to transforming digital customer engagement and customer loyalty

Oracle Industry Connect—New York, NY.—Apr 10, 2018

A new survey shows that consumers are fed up with poor customer engagement experiences and outdated approaches to customer service, with 68 percent noting they would buy more from brands that put service back in customer service. Most consumers polled said that the ability to connect immediately to the relevant associate, interact via digital channels such as HD voice, video and/or screen sharing, and to receive contextual, personalized service, would increase convenience and improve their overall experience. The Oracle Communications survey, “Modern Experiences for Connected Consumers: Creating Digital Customer Engagement” showed that brands that are able to quickly capitalize on this shift can expect a 25 to 30 percent increase in loyalty from their customers.

“Customers are a company’s most critical asset, but in a quest for efficiency, customer engagement has become less aware and overly impersonal,” said Doug Suriano, senior vice president, general manager, Oracle Communications. “Modern engagement technologies that proactively engage customers at the right time across web and mobile using contextual voice, video and screen sharing, or that can transition a chatbot conversation to live assistance coupled with machine learning and AI, have the ability to transform how customers interact with their brands—delivering meaningful resolutions with the personal touch that customers desire.”

The survey also found that of the consumers polled:

  • 75 percent: Perceive that modern engagement capabilities will enhance their experience
  • 79 percent: Want their issues to be resolved in one interaction
  • 76 percent: Will use a company that can minimize menu selections and get them to the right individual quickly
  • 68 percent: Felt modern engagement capabilities expanded their options for interacting with brands, helping make engagements contextual
  • 75 percent: recognize the value and efficiency of voice and video chat

To learn more about the survey, download the infographic here

Modern Engagement Technologies Improve Experiences and ROI

The survey polled 5,028 consumers across regions and industries to understand their sentiment on modern customer engagement. The results highlighted the critical need to modernize and personalize customer engagement. For example, 51 percent of those polled cited long wait times and 41 percent cited unresolved issues as the top reasons for an unsatisfactory experience. Seventy-seven percent noted that these kinds of experiences detracted from their quality of life.

The survey also showed that consumers are becoming more comfortable interacting across a growing list of digital channels that can offer a more streamlined, personal and high-touch approach. Consumers recognize the value and efficiency of these new mediums in shortening time to resolutions, addressing problems, or adopting new services, such as opening a new banking account digitally.

However, the efficiency and simplicity that can come from automated digital engagement channels did not mitigate consumers’ desire for—and the perceived value of—human intuition. Customers instead indicated that blending automated technologies with emerging mechanisms for in-app brand interactions that personalize interactions, including video, screen sharing, chat and other contextual voice communications, will deliver the degree of personal contact they are seeking.

The survey also found that:

  • Age doesn’t matter: Millennials are naturally inclined to adopt new digital ways of communicating and view the traditional engagement channels that require a menu of options and constant repetition to be tedious and inefficient. At the same time, the research showed that consumers aged 35 and older also see the value and efficiency that can be derived from modern digital engagement capabilities for interacting with companies.
  • Modern engagement can transform interactions across all industries: Consumers across industries felt their experience would be enhanced through modern engagement methods, including: cable (80 percent), insurance (78 percent), banking loans (66 percent), healthcare (72 percent), and online retail (68 percent). For example, in the case of cable operators, truck rolls to customers’ homes are costly to deliver and inconvenient to the customer, who often has to wait at home. A modern engagement experience leveraging an interactive video session could eliminate a truck roll, enable immediate problem resolution, and hence increased loyalty. Visit here for a deeper industry perspective.
  • Preferred engagement channels vary by region: Consumers customer service requirements, expectations and desired mediums varied across regions:
    • North America: Human contact and efficient issue resolution resulting from modern engagement capabilities were cited as the most important benefits, with consumers expressing they were “extremely satisfied” with both in-person and video engagement.
    • Europe: Consumers are most receptive to modern engagement capabilities, including video chat, mobile apps, and web chat, recognizing the value and efficiency of modern engagement capabilities more than in other regions.
    • Australia/New Zealand: Consumers are more satisfied with mobile app, kiosk and web chat among modern engagement channels. Though consumers felt more engaged as a result of modern capabilities, they demonstrated they’d be less likely to act on that engagement as compared to other regions. Visit here for a deeper regional feedback.

Regardless of the region, the study consistently showed that customers feel more valued by brands if they have a diversity of choices in how they can interact, whether through personalized or automated channels. When the number of options for interactions expand, so too does the feeling of satisfaction with customers.

Contact Info
Katie Barron
Oracle
+1.202.904.1138
katie.barron@oracle.com
Kristin Reeves
Blanc & Otus
+1.925.787.6744
kristin.reeves@blancandotus.com
About Oracle Communications

Oracle Communications delivers integrated communications and cloud solutions for Service Providers and Enterprises. With these offerings, customers can accelerate their digital transformation journey in a communications-driven world from network evolution to digital business to customer experience. To see how you can transform your digital customer engagement strategy, request a demo of Oracle Live Experience Cloud here.

To learn more about our Communications industry solutions, visit  www.oracle.com/communications or join the conversation on LinkedIn and Twitter.

About Oracle

The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE:ORCL), please visit us at oracle.com.

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Talk to a Press Contact

Katie Barron

  • +1.202.904.1138

Kristin Reeves

  • +1.925.787.6744

New Oracle Banking APIs Help Banks Build Faster, Better Services

Oracle Press Releases - Tue, 2018-04-10 07:00
Press Release
New Oracle Banking APIs Help Banks Build Faster, Better Services Packaged API solution provides more than 1,500 ready, functional APIs for payments, retail and corporate banking

Oracle Industry Connect—New York, NY.—Apr 10, 2018

Oracle Financial Services today announced the general availability of a new solution Oracle Banking APIs targeted at helping banks embarking on an Open Banking journey. Banks can take advantage of the ready to consume APIs to accelerate their initiatives to tap new opportunities presented by open banking and regulations like PSD2. Oracle Banking APIs enable banks to build seamless partnerships with third-party technology organizations, easily integrate with corporate client applications and reduce the time between API ideation and delivery.

Banks today are faced with the daunting task of identifying underlying systems, designing customized APIs and exposing them for consumption. This process can take between 12 to 24 months, depending on the complexity of the banks’ IT landscape. Oracle Banking APIs reduces this effort by providing banks a prebuilt repository of more than 1,500 REST APIs which have been matured based on Oracle’s experience of servicing 600+ banks across 140 countries over two decades.

“The early mover advantage is critical for success for banks in the open banking era,” said Chet Kamat, Senior Vice President, Oracle Financial Services. “Oracle Banking APIs is designed to bring acceleration, and help banks gain competitive advantage in the market.”

“At Weatherbys Bank, we believe in providing personalised service, considering every customer a unique individual. Oracle Banking APIs will enable us to provide innovative tailored services, while managing customer consent, identity and security,” said Suzie Batten, Chief Technology Officer, Weatherbys Bank. “With Oracle Banking APIs, Weatherbys can comply with PSD2 and Open Banking rules in the UK. We look forward to simplifying our customers’ financial transactions and enhance our value in making banking an effortless experience.”

Banks that use Oracle Banking APIs can take advantage of pre-integration with existing Oracle core banking systems, Oracle Banking Digital Experience, Oracle Identity Cloud Service and Oracle API Platform Cloud Service. The solution is also capable of working with any core banking or online banking solution, identity management and API gateway solution. 

Key features of Oracle Banking APIs:

  • More than 1,500 APIs in the sphere of payments, retail and corporate banking including specialized functionalities such as multiproduct originations, retail customer financial insights, bulk payments, and trade finance

  • Dynamic customizable APIs that understand business logic with intelligent pre- and post-processing capabilities

  • Centralized change management for faster-time-to-market

  • Ease of integration with any existing banking solutions

Oracle Financial Services Hackathon enables Fintechs on Oracle Banking APIs

As part of its Open Banking initiative Oracle Financial Services teamed with Oracle Cloud Startup Accelerator (OCSA) & Oracle Scaleup Ecosystem to host its first Fintech focused Hackathon. Thirteen Fintech startups were carefully selected to participate and address critical domain areas. They were provided a API Sandbox of Oracle Banking APIs to develop use cases. The Fintech participants cover areas such identity verification, AI, Payments, credit scoring, personal financial management, account receivables and marketplace.

The global initiative provides Fintechs access to Oracle’s ecosystem of banking clients across 140+ countries and gives banks a set of Fintechs which are ready to integrate to their landscape and solve real world problems–all powered by Oracle Banking API. Fintechs from the Hackathon are presenting at Oracle Industry Connect.

The Fintech participants include: Signzy, Active AI, Teknospire, Zwift Pay, KapitalWise, BnesisQalize, Happay, Statanalytics, Lifesaver, NumberzRaisin and Unscrambl.

Contact Info
Judi Palmer
Oracle Corporation
+650.784.7901
judi.palmer@oracle.com
Brian Pitts
Hill+Knowlton Strategies
+1 312 475 5921
brian.pitts@hkstrategies.com
About Oracle

The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE:ORCL), please visit us at oracle.com.

Oracle Industry Connect

For more information about how Oracle is committed to empowering organizations through best-in-class, industry-specific business solutions, visit oracle.com/industries. To learn more about Oracle Industry Connect 2018, go to oracle.com/oracleindustryconnect.

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Safe Harbor

The preceding is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle Corporation.

Talk to a Press Contact

Judi Palmer

  • +650.784.7901

Brian Pitts

  • +1 312 475 5921

Oracle Textura Payment Management Surpasses $500 Billion in Construction Value Managed on System

Oracle Press Releases - Tue, 2018-04-10 07:00
Press Release
Oracle Textura Payment Management Surpasses $500 Billion in Construction Value Managed on System Owners, Developers and Contractors Increase Efficiency and Control with Cloud Solution for Subcontractor Payment Management

Oracle Industry Connect—New York, NY.—Apr 10, 2018

Oracle Construction and Engineering today announced that its Oracle Textura Payment Management Cloud Service since its inception has now been used to manage subcontractor payments on projects representing more than $500 billion in construction value.

By streamlining, automating, and standardizing payment management activities—including invoicing, compliance management, approvals, lien waiver collection, and disbursement—Oracle Textura Payment Management helps improve payment outcomes and enable organizations to scale operations for growth. General contractors, subcontractors, and project owners/developers can all benefit from increased productivity, reduced risk, and improved communication across stakeholders from the application, which was launched in 2006.

“Our customers rely on Oracle Textura Payment Management to improve efficiency, enhance visibility, mitigate risk, and improve cash flow,” said Mike Sicilia, general manager, senior vice president, Oracle Construction and Engineering. ”Reaching this milestone is a testament to the value our application brings to the industry.”

The $500 billion in construction value represents a significant number of projects, documents, and payments that Oracle Textura Payment Management has been used to manage since its launch:

  • 43,000+ projects
  • Nearly 10 million documents created and electronically signed
  • $6.2 billion worth of subcontractor payments managed on a monthly basis
Contact Info
Judi Palmer
Oracle Corporation
+1.650.784.7901
judi.palmer@oracle.com
Kristin Reeves
Blanc & Otus
+1.925.787.6744
kristin.reeves@blancandotus.com
About Oracle Construction and Engineering

Oracle Construction and Engineering delivers best-in-class project management solutions that empower organizations to proactively manage projects, gain complete visibility, improve collaboration, and manage change. Its cloud-based solutions for global project planning and execution help improve strategy execution, operations, and financial performance. For more information, please visit www.oracle.com/construction-and-engineering.

About Oracle

The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE:ORCL), please visit us at oracle.com

Oracle Industry Connect

For more information about how Oracle is committed to empowering organizations through best-in-class, industry-specific business solutions, visit oracle.com/industries. To learn more about Oracle Industry Connect 2018, go to oracle.com/oracleindustryconnect.

Trademark

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Talk to a Press Contact

Judi Palmer

  • +1.650.784.7901

Kristin Reeves

  • +1.925.787.6744

New Oracle Health Sciences mHealth Connector Cloud Service Enables Digital Clinical Trials at Scale and Delivers New Level of Patient Centricity

Oracle Press Releases - Tue, 2018-04-10 07:00
Press Release
New Oracle Health Sciences mHealth Connector Cloud Service Enables Digital Clinical Trials at Scale and Delivers New Level of Patient Centricity

Oracle Industry Connect—New York, NY.—Apr 10, 2018

Oracle Health Sciences today unveiled its new Oracle Health Sciences mHealth Connector Cloud Service, enabling clinical study teams to remotely collect e-Source data from patient sensors, wearables and apps for use in their clinical trials, while delivering a new level of patient engagement and centricity.

The rise of mobile health technologies including mobile sensors, patient engagement apps and telemedicine are reshaping how drugs are developed by improving the efficiency of clinical trials. Oracle’s mHealth Connector Cloud Service makes it easy to connect existing clinical systems with a wide variety of e-Sources, enabling therapeutic teams to obtain more accurate and rich patient data, improve adherence to study protocols, better understand the safety and efficacy of trial drugs and improve patient centricity with remote patient monitoring.

“We are thrilled to announce our new mHealth Connector Cloud Service as it holds great promise in speeding clinical trials and bringing more drugs to market faster. Being able to take what used to be patient-recorded data and outcomes via paper forms and site visits can now be done via mobile health sensors and wearables that have the potential to shorten trial times and reduce costs, while allowing sick patients to remain in the comfort of their homes versus traveling to and from trial sites. To improve patient enrollment in clinical trials, study teams must put the patient at the center of everything they do, and emerging technologies such as wearables and sensors hold the key,” said Steve Rosenberg, general manager, Oracle Health Sciences.

The mHealth Connector Cloud Service supports a number of integration approaches and Oracle Health Sciences is currently exploring integration efforts with a wide ecosystem of mobile health companies such as Validic, MC10 and CMT as well as solution integrators and developers such as Accenture and POSSIBLE Mobile.

“Accenture is committed to advancing new approaches in clinical research through collaborations with our clients and Oracle Health Sciences.  Together we’re developing ways to transform clinical trial processes by creatively applying digital capabilities,” said Kevin Julian, senior managing director, Accenture Life Sciences North America.  “We believe mHealth solutions will allow faster and easier integration of a wide range of devices and sensors in real time -- streamlining data collection and enhancing the patient experience.”   

“At CMT, our CleverCap product family blends the best technology with the connected patient to help track and improve medication dosing habits in clinical trials. Our collaboration with Oracle Health Sciences enables a seamless real-time display of dosing patterns data into the eClinical systems that clinical trial sites and clinical teams utilize, alongside other essential clinical trial data,” said Moses Zonana, CEO of CMT. 

“Our business is focused on a gathering complex physiological data direct from our wearable sensors worn by research subjects. We’re excited to collaborate with Oracle Health Sciences, and seamlessly flow our data direct into Oracle’s clinical trial applications, and be part of the new paradigm of Digital Clinical Trials,” said Scott Pomerantz, CEO and President from MC10.

“Using the Oracle mHealth Connector Cloud Service, we were able to easily transfer patient data from our Apple ResearchKit apps to the clinical trial cloud application. The integration process was straightforward and painless,” said Jay Graves, CTO of POSSIBLE Mobile.

“Designing a clinical trial to better engage participants requires utilization of new data sources. By automating the passive collection of data via digital health devices and apps, researchers are able to access more accurate, diverse, and objective data—enabling sponsors to better manage participant engagement and program adherence. Validic joins Oracle in a collaboration to merge vital data sources and novel endpoints with a solution that enables true patient-centricity and efficiency in clinical trials," said Drew Schiller, CEO, Validic.

Contact Info
Valerie Beaudett
Oracle
6504007833
valerie.beaudett@oracle.com
Phebe Shi
Burson Marsteller
4152163067
phebe.shi@bm.com
About Oracle

The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE:ORCL), please visit us at oracle.com

About Oracle Health Sciences

Oracle Health Sciences breaks down barriers and opens new pathways to unify people and processes to bring new drugs to market faster. As the number one vendor in Life Sciences (IDC, 2017), the number one provider of eClinical solutions (Everest Group, 2017) and powered by the number one data management technology in the world (Gartner, 2018), Oracle Health Sciences technology is trusted by 29 of the top 30 pharma, 10 of the top 10 biotech and 10 of the top 10 CROs for clinical trial and safety management around the globe.

Oracle Industry Connect

For more information about how Oracle is committed to empowering organizations through best-in-class, industry-specific business solutions, visit oracle.com/industries. To learn more about Oracle Industry Connect 2018, go to oracle.com/oracleindustryconnect.

Trademark

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Talk to a Press Contact

Valerie Beaudett

  • 6504007833

Phebe Shi

  • 4152163067

Oracle Utilities Achieves $2 Billion in Energy Cost Savings for Utilities’ Customers

Oracle Press Releases - Tue, 2018-04-10 07:00
Press Release
Oracle Utilities Achieves $2 Billion in Energy Cost Savings for Utilities’ Customers National Grid helps Opower Energy Efficiency programs hit milestones in both customer savings and customer care

Oracle Industry Connect—New York, NY.—Apr 10, 2018

Oracle Utilities today announced that its Opower Energy Efficiency programs have generated a total of $2 billion in utility bill savings for customers over the past decade, along with making great strides in customer engagement.

Launched in 2008, Opower Energy Efficiency programs have been implemented at more than 100 electric and gas utilities around the globe, motivating customers to save more than 17 TWh of energy through multi-channel, personalized communications. These energy savings could cool 8.5 million homes, light over 17 million homes or power 1.2 million homes for a year.

This milestone is a shared accomplishment among many utilities, some of whom have run Opower Energy Efficiency programs for the better part of the decade. One partner, National Grid, has played an integral role, contributing more than 1 TWh of electricity savings and 45 million therms of gas savings.

National Grid’s program started as a small implementation of Opower Home Energy Reports (HERs) in New York, and is today a multi-state engagement that touches 2.6 million customers in New York, Massachusetts and Rhode Island. In 2017 alone, National Grid customers received over 24 million personalized reports and 143,000 high bill alerts. The states where National Grid operates - New York, Massachusetts, and Rhode Island – consistently rank in the top five states nationwide for energy efficiency.

“National Grid has leveraged a range of Opower solutions, including the Energy Efficiency program, to transform their relationship with customers and correspondingly improve their business overall. In a highly competitive market, customer satisfaction is paramount for success, and it all starts with personalized customer engagement. We applaud National Grid for their commitment to providing the best possible experience for their customers and are gratified by the integral role that they have played in our savings success story,” said Rodger Smith, Senior Vice President and General Manager of Oracle Utilities.

In addition to driving savings, National Grid’s HER reports have also improved customer sentiment. Findings from a recent telephone survey show that 81% of National Grid customers actively read the reports, report recipients score National Grid 7-10% higher across a variety of key customer sentiment metrics and recipients show higher familiarity with National Grid energy efficiency programs.

“National Grid deployed our first Opower Energy Efficiency program back in 2009 to help customers better understand and manage their energy use,” said John Isberg, Vice President of Customer Solutions, National Grid. “Since then, we have seen significant energy savings and a positive impact on our customer sentiment as they look for greater control over their energy spend. This program is essential to our future success in navigating the rapidly changing energy landscape, especially as customer expectations continue to shift.”

Over the past several years, National Grid has augmented their energy efficiency program with several other Opower solutions to provide a better overall experience to their customers.  These include Digital Self Service Energy Management web tools, which give customers personalized energy insights and recommendations, and segmented campaigns to improve participation in programs such as income assistance.

Additionally, in response to the New York Reforming the Energy Vision (REV) initiative, National Grid deployed an innovative Oracle Utilities Opower Peak Management program in their Clifton Park territory. This program, called Peak Time Rewards, encourages customers to reduce peak electric load and overall electric and gas consumption with reward points that can be exchanged for gift cards. This unique program enables National Grid to offer a price signal to their customers without making changes to their billing system.

Contact Info
Valerie Beaudett
Oracle
6504007833
valerie.beaudett@oracle.com
Bronwyn Wallace
Hill + Knowlton Strategies
7137243627
bronwyn.wallace@hkstrategies.com
About National Grid

National Grid (LSE: NG; NYSE: NGG) is an electricity, natural gas, and clean energy delivery company that supplies the energy for more than 20 million people through its networks in New York, Massachusetts, and Rhode Island. It is the largest distributor of natural gas in the Northeast. National Grid also operates the systems that deliver gas and electricity across Great Britain. National Grid is transforming its electricity and natural gas networks to support the 21st century digital economy with smarter, cleaner, and more resilient energy solutions. Read more about the innovative projects happening across our footprint in The Democratization of Energy, an eBook written by National Grid’s US president, Dean Seavers. For more information please visit our website. You can also follow us on Twitter, watch us on YouTube, friend us on Facebook, find our photos on Instagram.

About Oracle

Oracle offers a comprehensive and fully integrated stack of cloud applications and platform services. For more information about Oracle (NYSE:ORCL), visit www.oracle.com.

Oracle Industry Connect

For more information about how Oracle is committed to empowering organizations through best-in-class, industry-specific business solutions, visit oracle.com/industries. To learn more about Oracle Industry Connect 2018, go to oracle.com/oracleindustryconnect.

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Talk to a Press Contact

Valerie Beaudett

  • 6504007833

Bronwyn Wallace

  • 7137243627

Oracle Retail and Adyen Deliver Unified and Global Retail Consumer Payments

Oracle Press Releases - Tue, 2018-04-10 07:00
Press Release
Oracle Retail and Adyen Deliver Unified and Global Retail Consumer Payments Adyen Becomes Oracle PartnerNetwork Gold Level Partner Extending Value of POS and Omnichannel Investments

Oracle Industry Connect—New York, NY.—Apr 10, 2018

Oracle today announced that it has awarded Adyen, the payment platform of choice for the world’s leading companies, a Gold level member of Oracle PartnerNetwork (OPN). By attaining Gold Level membership, Oracle has recognized Adyen’s ability to deliver complementary and unified payment gateways for the Oracle Retail Xstore solutions. With this relationship, Oracle and Adyen now offer a best in class, global consumer payments solution to their retail customers.

“In our global consumer research Retail in 4 Dimensions, we discovered that the global consumer has rising expectations for fast, smarter payment options. In fact, 57% of global consumers want instant one-click checkout online and 60% want mobile payment options in-store,” said Ray Carlin, Senior Vice President and General Manager of Oracle Retail. “Adyen delivers that customer experience and we are pleased to extend the Gold level member status after having successfully implemented Oracle and Adyen at multiple global brands.”

The integration between Adyen and Oracle Retail is a great example of how Oracle is delivering additional value for retail customers through integrations that extend the value of POS and Omnichannel investments. In addition to providing multiple point-of-service hardware offerings, Oracle Retail offers a fully integrated portfolio of hardware and software solutions that enable retailers to streamline managerial tasks, increase speed of service and elevate the consumer experience.

“Successful retailers should focus on delivering great customer experiences across all channels. With this partnership, retailers will be better equipped to meet rising shopper expectations wherever and however they want to pay,” said Roelant Prins, Chief Commercial Officer, Adyen. “The partnership enables a seamless end-to-end consumer experience anywhere in the world.”

On April 10-11, Oracle will convene a global community of retail leadership at Oracle Industry Connect in New York, NY to discuss adapting to market changes, simplifying operations and empowering authentic brand experiences. At this event, Oracle and Adyen will present how this relationship will benefit retail merchants worldwide.

Available Demonstrations:

  • Promotions and Entitlements Across Channels: Oracle Retail enables a single view of the customer that can increase engagement in a loyalty scheme and enable effective marketing campaigns. In this demonstration, you can expect to see how our solution can be used to reward and delight with highly targeted promotions and loyalty awards that span channels. The demonstration is scheduled to start with a customer’s journey online where a purchase triggers a loyalty award that is delivered directly to their mobile device and concludes with an in-store experience where the customer can use their device to apply the award to an in-store transaction with Adyen payments platform. The demonstration features capabilities from Oracle Commerce Cloud, Oracle Marketing Cloud, Oracle Retail Customer Engagement, Oracle Retail Xstore and Adyen payments platform.
  • Innovation on the Cloud - Retail.com Chatbot: Understand how Oracle Retail is embedding artificial intelligence and machine learning into the customer journey in this innovative demonstration. You can expect to see a customer being re-targeted after abandoning a basket on-line and invited to a Facebook Messenger chat session with a chatbot developed using Oracle Mobile Cloud Enterprise with intelligent bots. The customer is rewarded with loyalty points for joining the chat, can understand further product and order details from the chatbot and finally can place an order with Adyen tokenization. Returning shoppers can pay securely with a tap of their finger in the chat session. This demonstration features capabilities from Oracle Commerce Cloud, Oracle Mobile Cloud Enterprise, Oracle Retail Customer Engagement, Oracle Retail Order Broker, Oracle Retail Order Management and Adyen tokenization.
 

To learn more about Oracle Industry Connect 2018 and register to attend visit: www.oracle.com/oracleindustryconnect/

For more information, visit our website at https://www.adyen.com/

Contact Info
Matt Torres
Oracle
4155951584
matt.torres@oracle.com
About Adyen

Adyen is the payments platform of choice for the world’s leading companies. The only provider of a modern end-to-end infrastructure connecting directly to Visa, Mastercard, and consumers’ globally preferred payment methods, Adyen delivers frictionless payments across online, mobile, and in store. With offices around the world, Adyen serves 8 of the 10 largest US Internet companies and many worldwide retailers. Customers include Facebook, Uber, L’Oreal, Casper, Bonobos, Netflix, and Spotify.

For more information, visit our website at https://www.adyen.com/

About Oracle

The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE:ORCL), please visit us at www.oracle.com.

About Oracle Retail

Oracle provides retailers with a complete, open, and integrated suite of best-of-breed business applications, cloud services, and hardware that are engineered to work together and empower commerce. Leading fashion, grocery, and specialty retailers use Oracle solutions to anticipate market changes, simplify operations and inspire authentic brand interactions. For more information, visit our website at www.oracle.com/retail.

About Oracle PartnerNetwork

Oracle PartnerNetwork (OPN) is Oracle’s partner program that provides partners with a differentiated advantage to develop, sell and implement Oracle solutions. OPN offers resources to train and support specialized knowledge of Oracle’s products and solutions and has evolved to recognize Oracle’s growing product portfolio, partner base and business opportunity. Key to the latest enhancements to OPN is the ability for partners to be recognized and rewarded for their investment in Oracle Cloud. Partners engaging with Oracle will be able to differentiate their Oracle Cloud expertise and success with customers through the OPN Cloud program – an innovative program that complements existing OPN program levels with tiers of recognition and progressive benefits for partners working with Oracle Cloud. To find out more visit: http://www.oracle.com/partners

Oracle Industry Connect

For more information about how Oracle is committed to empowering organizations through best-in-class, industry-specific business solutions, visit oracle.com/industries. To learn more about Oracle Industry Connect 2018, go to oracle.com/oracleindustryconnect.

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Talk to a Press Contact

Matt Torres

  • 4155951584

Deploy a Cloudera cluster with Terraform and Ansible in Azure – part 1

Yann Neuhaus - Tue, 2018-04-10 05:13

Deploying a Cloudera distribution of Hadoop automatically is very interesting in terms of time-saving. Infrastructure as Code tools such as Ansible, Puppet, Chef, Terraform, allow now to provision, manage and deploy configuration for large clusters.

In this blog posts series, we will see how to deploy and install a CDH cluster with Terraform and Ansible in the Azure cloud.

The first part consists of provisioning the environment with Terraform in Azure. Terraform features an extension to interact with cloud providers such as Azure and AWS. You can find here the Terraform documentation for the Azure module.

Desired architecture

 

Azure_architecture

Above a representation of the wished architecture for our CDH environment. 5 nodes for a testing infrastructure, including a Cloudera manager node, a second master node for the Hadoop Secondary NameNode and 3 workers.

 Prerequisites

Terraform must be installed on your system. https://docs.microsoft.com/en-us/azure/virtual-machines/linux/terraform-install-configure#install-terraform

Generate a Client ID and a Client Secret from Azure CLI to authenticate in Azure with Terraform.

1. Sign in to administer your Azure subscription:

[root@centos Terraform]# az login

2. Get the subscription ID and tenant ID:

[root@centos Terraform]# az account show --query "{subscriptionId:id, tenantId:tenantId}"

3. Create separate credentials for TF:

[root@centos Terraform]# az ad sp create-for-rbac --role="Contributor" --scopes="/subscriptions/${SUBSCRIPTION_ID}"

4. Save the following information:

  • subscription_id
  • client_id
  • client_secret
  • tenant_id

Now we are ready to start using Terraform with AzureRM API.

Build your cluster

With Terraform, we will provision the following resources in Azure:

  • A resource group – “Cloudera-Cluster”
  • 1 virtual network – “cdh_vnet”
  • 1 network security group – “cdh-nsg”
  • 1 storage account – “dbistorage”
  • 5 network interfaces – “instance_name_network_interface”
  • 5 Public / Private IP – “cdh-pip1-4″

First, we will create a variable file, which contains all variables needed without specific values.  The values are specified in the var_values.tfvars file.

 variables.tf
/* Configure Azure Provider and declare all the Variables that will be used in Terraform configurations */
provider "azurerm" {
  subscription_id 	= "${var.subscription_id}"
  client_id 		= "${var.client_id}"
  client_secret 	= "${var.client_secret}"
  tenant_id 		= "${var.tenant_id}"
}

variable "subscription_id" {
  description = "Enter Subscription ID for provisioning resources in Azure"
}

variable "client_id" {
  description = "Enter Client ID for Application created in Azure AD"
}

variable "client_secret" {
  description = "Enter Client secret for Application in Azure AD"
}

variable "tenant_id" {
  description = "Enter Tenant ID / Directory ID of your Azure AD. Run Get-AzureSubscription to know your Tenant ID"
}

variable "location" {
  description = "The default Azure region for the resource provisioning"
}

variable "resource_group_name" {
  description = "Resource group name that will contain various resources"
}

variable "vnet_cidr" {
  description = "CIDR block for Virtual Network"
}

variable "subnet1_cidr" {
  description = "CIDR block for Subnet within a Virtual Network"
}

variable "subnet2_cidr" {
  description = "CIDR block for Subnet within a Virtual Network"
}

variable "vm_username_manager" {
  description = "Enter admin username to SSH into Linux VM"
}

variable "vm_username_master" {
  description = "Enter admin username to SSH into Linux VM"
}

variable "vm_username_worker1" {
  description = "Enter admin username to SSH into Linux VM"
}

variable "vm_username_worker2" {
  description = "Enter admin username to SSH into Linux VM"
}

variable "vm_username_worker3" {
  description = "Enter admin username to SSH into Linux VM"
}

variable "vm_password" {
  description = "Enter admin password to SSH into VM"
}

 

var_values.tfvars
subscription_id 	= "xxxxxxx"
client_id 		= "xxxxxxx"
client_secret 		= "xxxxxxx"
tenant_id 		= "xxxxxxx"
location 		= "YOUR-LOCATION"
resource_group_name     = "Cloudera-Cluster"
vnet_cidr 		= "192.168.0.0/16"
subnet1_cidr 		= "192.168.1.0/24"
subnet2_cidr		= "192.168.2.0/24"
vm_username_manager 		= "dbi"
vm_username_master 		= "dbi"
vm_username_worker1 		= "dbi"
vm_username_worker2 		= "dbi"
vm_username_worker3 		= "dbi"
vm_password 		= "YOUR-PASSWORD"

 

Next, we will configure the virtual network with 1 subnet for all hosts.

network.tf
resource "azurerm_resource_group" "terraform_rg" {
  name 		= "${var.resource_group_name}"
  location 	= "${var.location}"
}

resource "azurerm_virtual_network" "vnet" {
  name 			= "cdh-vnet"
  address_space 	= ["${var.vnet_cidr}"]
  location 		= "${var.location}"
  resource_group_name   = "${azurerm_resource_group.terraform_rg.name}"

  tags {
	group = "Coudera-Cluster"
  }
}

resource "azurerm_subnet" "subnet_1" {
  name 			= "Subnet-1"
  address_prefix 	= "${var.subnet1_cidr}"
  virtual_network_name 	= "${azurerm_virtual_network.vnet.name}"
  resource_group_name 	= "${azurerm_resource_group.terraform_rg.name}"
}

Next, we can create the storage account related to the resource group with a container.

storage.tf
resource "azurerm_storage_account" "storage" {
  name 			= "dbistorage1"
  resource_group_name 	= "${azurerm_resource_group.terraform_rg.name}"
  location 		= "${var.location}"
  account_tier    = "Standard"
  account_replication_type = "LRS"

  tags {
	group = "Coudera-Cluster"
  }
}

resource "azurerm_storage_container" "container" {
  name 			= "vhds"
  resource_group_name 	= "${azurerm_resource_group.terraform_rg.name}"
  storage_account_name 	= "${azurerm_storage_account.storage.name}"
  container_access_type = "private"
}

The next step will be to create a security group for all VM. We will implement 2 rules. Allow SSH and HTTP connection from everywhere, which it’s basically not really secure, but don’t forget that we are in a volatile testing infrastructure.

security_group.tf
resource "azurerm_network_security_group" "nsg_cluster" {
  name 			= "cdh-nsg"
  location 		= "${var.location}"
  resource_group_name 	= "${azurerm_resource_group.terraform_rg.name}"

  security_rule {
	name 			= "AllowSSH"
	priority 		= 100
	direction 		= "Inbound"
	access 		        = "Allow"
	protocol 		= "Tcp"
	source_port_range       = "*"
    destination_port_range     	= "22"
    source_address_prefix      	= "*"
    destination_address_prefix 	= "*"
  }

  security_rule {
	name 			= "AllowHTTP"
	priority		= 200
	direction		= "Inbound"
	access 			= "Allow"
	protocol 		= "Tcp"
	source_port_range       = "*"
    destination_port_range     	= "80"
    source_address_prefix      	= "Internet"
    destination_address_prefix 	= "*"
  }

  tags {
	group = "Coudera-Cluster"
  }
}

 Next we will create the private / public IP for our instances.

ip.tf
resource "azurerm_public_ip" "manager_pip" {
name = "cdh-pip"
location = "${var.location}"
resource_group_name = "${azurerm_resource_group.terraform_rg.name}"
public_ip_address_allocation = "static"

tags {
group = "Coudera-Cluster"
}
}

resource "azurerm_network_interface" "public_nic" {
name = "manager_network_interface"
location = "${var.location}"
resource_group_name = "${azurerm_resource_group.terraform_rg.name}"
network_security_group_id = "${azurerm_network_security_group.nsg_cluster.id}"

ip_configuration {
name = "manager_ip"
subnet_id = "${azurerm_subnet.subnet_1.id}"
private_ip_address_allocation = "dynamic"
public_ip_address_id = "${azurerm_public_ip.manager_pip.id}"
}
tags {
group = "Coudera-Cluster"
}
}


resource "azurerm_public_ip" "master_pip" {
name = "cdh-pip1"
location = "${var.location}"
resource_group_name = "${azurerm_resource_group.terraform_rg.name}"
public_ip_address_allocation = "static"

tags {
group = "Coudera-Cluster"
}
}

resource "azurerm_network_interface" "public_nic1" {
name = "master_network_interface"
location = "${var.location}"
resource_group_name = "${azurerm_resource_group.terraform_rg.name}"
network_security_group_id = "${azurerm_network_security_group.nsg_cluster.id}"

ip_configuration {
name = "master_ip"
subnet_id = "${azurerm_subnet.subnet_2.id}"
private_ip_address_allocation = "dynamic"
public_ip_address_id = "${azurerm_public_ip.master_pip.id}"
}
tags {
group = "Coudera-Cluster"
}
}


resource "azurerm_public_ip" "worker1_pip" {
name = "cdh-pip2"
location = "${var.location}"
resource_group_name = "${azurerm_resource_group.terraform_rg.name}"
public_ip_address_allocation = "static"

tags {
group = "Coudera-Cluster"
}
}

resource "azurerm_network_interface" "public_nic2" {
name = "worker1_network_interface"
location = "${var.location}"
resource_group_name = "${azurerm_resource_group.terraform_rg.name}"
network_security_group_id = "${azurerm_network_security_group.nsg_cluster.id}"

ip_configuration {
name = "worker1_ip"
subnet_id = "${azurerm_subnet.subnet_2.id}"
private_ip_address_allocation = "dynamic"
public_ip_address_id = "${azurerm_public_ip.worker1_pip.id}"
}
tags {
group = "Coudera-Cluster"
}
}


resource "azurerm_public_ip" "worker2_pip" {
name = "cdh-pip3"
location = "${var.location}"
resource_group_name = "${azurerm_resource_group.terraform_rg.name}"
public_ip_address_allocation = "static"

tags {
group = "Coudera-Cluster"
}
}

resource "azurerm_network_interface" "public_nic3" {
name = "worker2_network_interface"
location = "${var.location}"
resource_group_name = "${azurerm_resource_group.terraform_rg.name}"
network_security_group_id = "${azurerm_network_security_group.nsg_cluster.id}"

ip_configuration {
name = "worker2_ip"
subnet_id = "${azurerm_subnet.subnet_2.id}"
private_ip_address_allocation = "dynamic"
public_ip_address_id = "${azurerm_public_ip.worker2_pip.id}"
}
tags {
group = "Coudera-Cluster"
}
}


resource "azurerm_public_ip" "worker3_pip" {
name = "cdh-pip4"
location = "${var.location}"
resource_group_name = "${azurerm_resource_group.terraform_rg.name}"
public_ip_address_allocation = "static"

tags {
group = "Coudera-Cluster"
}
}

resource "azurerm_network_interface" "public_nic4" {
name = "worker3_network_interface"
location = "${var.location}"
resource_group_name = "${azurerm_resource_group.terraform_rg.name}"
network_security_group_id = "${azurerm_network_security_group.nsg_cluster.id}"

ip_configuration {
name = "worker3_ip"
subnet_id = "${azurerm_subnet.subnet_2.id}"
private_ip_address_allocation = "dynamic"
public_ip_address_id = "${azurerm_public_ip.worker3_pip.id}"
}
tags {
group = "Coudera-Cluster"
}
}

Once the network, storage and the security group are configured we can now provision our VM instances with the following configuration:

  • 5 instances
  • Master and Manager VM size: Standard_DS3_v2
  • Worker VM size: Standard_DS2_v2
  • Centos 7.3
  • 1 OS disk + 1 data disk of 100GB
vm.tf
resource "azurerm_virtual_machine" "la_manager" {
  name                  = "cdh_manager"
  location              = "${var.location}"
  resource_group_name   = "${azurerm_resource_group.terraform_rg.name}"
  network_interface_ids = ["${azurerm_network_interface.public_nic.id}"]
  vm_size               = "Standard_DS3_v2"

#This will delete the OS disk automatically when deleting the VM
  delete_os_disk_on_termination = true

  storage_image_reference {
    publisher = "OpenLogic"
    offer     = "CentOS"
    sku       = "7.3"
    version   = "latest"

  }

  storage_os_disk {
    name          = "osdisk-1"
    vhd_uri       = "${azurerm_storage_account.storage.primary_blob_endpoint}${azurerm_storage_container.container.name}/osdisk-1.vhd"
    caching       = "ReadWrite"
    create_option = "FromImage"
  }

  # Optional data disks
    storage_data_disk {
      name          = "data"
      vhd_uri       = "${azurerm_storage_account.storage.primary_blob_endpoint}${azurerm_storage_container.container.name}/data1.vhd"
      disk_size_gb  = "100"
      create_option = "Empty"
      lun           = 0
    }

  os_profile {
    computer_name  = "manager"
    admin_username = "${var.vm_username_manager}"
    admin_password = "${var.vm_password}"
  }

  os_profile_linux_config {
    disable_password_authentication = false
  }

  tags {
    group = "Cloudera-Cluster"
  }
}


# Master (High Availability)
resource "azurerm_virtual_machine" "la_master" {
  name                  = "cdh_master"
  location              = "${var.location}"
  resource_group_name   = "${azurerm_resource_group.terraform_rg.name}"
  network_interface_ids = ["${azurerm_network_interface.public_nic1.id}"]
  vm_size               = "Standard_DS3_v2"

#This will delete the OS disk automatically when deleting the VM
  delete_os_disk_on_termination = true

  storage_image_reference {
    publisher = "OpenLogic"
    offer     = "CentOS"
    sku       = "7.3"
    version   = "latest"

  }

  storage_os_disk {
    name          = "osdisk-2"
    vhd_uri       = "${azurerm_storage_account.storage.primary_blob_endpoint}${azurerm_storage_container.container.name}/osdisk-2.vhd"
    caching       = "ReadWrite"
    create_option = "FromImage"
  }

  # Optional data disks
    storage_data_disk {
      name          = "data"
      vhd_uri       = "${azurerm_storage_account.storage.primary_blob_endpoint}${azurerm_storage_container.container.name}/data2.vhd"
      disk_size_gb  = "100"
      create_option = "Empty"
      lun           = 0
    }

  os_profile {
    computer_name  = "master"
    admin_username = "${var.vm_username_master}"
    admin_password = "${var.vm_password}"
  }

  os_profile_linux_config {
    disable_password_authentication = false
  }

  tags {
    group = "Cloudera-Cluster"
  }
}


# Worker 1
resource "azurerm_virtual_machine" "la_worker1" {
  name                  = "cdh_worker1"
  location              = "${var.location}"
  resource_group_name   = "${azurerm_resource_group.terraform_rg.name}"
  network_interface_ids = ["${azurerm_network_interface.public_nic2.id}"]
  vm_size               = "Standard_DS2_v2"

#This will delete the OS disk automatically when deleting the VM
  delete_os_disk_on_termination = true

  storage_image_reference {
    publisher = "OpenLogic"
    offer     = "CentOS"
    sku       = "7.3"
    version   = "latest"
  }

  storage_os_disk {
    name          = "osdisk-3"
    vhd_uri       = "${azurerm_storage_account.storage.primary_blob_endpoint}${azurerm_storage_container.container.name}/osdisk-3.vhd"
    caching       = "ReadWrite"
    create_option = "FromImage"
  }

  # Optional data disks
    storage_data_disk {
      name          = "data"
      vhd_uri       = "${azurerm_storage_account.storage.primary_blob_endpoint}${azurerm_storage_container.container.name}/data3.vhd"
      disk_size_gb  = "100"
      create_option = "Empty"
      lun           = 0
    }

  os_profile {
    computer_name  = "worker1"
    admin_username = "${var.vm_username_worker1}"
    admin_password = "${var.vm_password}"
  }

  os_profile_linux_config {
    disable_password_authentication = false
  }

  tags {
    group = "Cloudera-Cluster"
  }
}

# Worker 2
resource "azurerm_virtual_machine" "la_worker2" {
  name                  = "cdh_worker2"
  location              = "${var.location}"
  resource_group_name   = "${azurerm_resource_group.terraform_rg.name}"
  network_interface_ids = ["${azurerm_network_interface.public_nic3.id}"]
  vm_size               = "Standard_DS2_v2"

#This will delete the OS disk automatically when deleting the VM
  delete_os_disk_on_termination = true

  storage_image_reference {
    publisher = "OpenLogic"
    offer     = "CentOS"
    sku       = "7.3"
    version   = "latest"
  }

  storage_os_disk {
    name          = "osdisk-4"
    vhd_uri       = "${azurerm_storage_account.storage.primary_blob_endpoint}${azurerm_storage_container.container.name}/osdisk-4.vhd"
    caching       = "ReadWrite"
    create_option = "FromImage"
  }

  # Optional data disks
    storage_data_disk {
      name          = "data"
      vhd_uri       = "${azurerm_storage_account.storage.primary_blob_endpoint}${azurerm_storage_container.container.name}/data4.vhd"
      disk_size_gb  = "100"
      create_option = "Empty"
      lun           = 0
    }

  os_profile {
    computer_name  = "worker2"
    admin_username = "${var.vm_username_worker2}"
    admin_password = "${var.vm_password}"
  }

  os_profile_linux_config {
    disable_password_authentication = false
  }

  tags {
    group = "Cloudera-Cluster"
  }
}

# Worker 3
resource "azurerm_virtual_machine" "la_worker3" {
  name                  = "cdh_worker3"
  location              = "${var.location}"
  resource_group_name   = "${azurerm_resource_group.terraform_rg.name}"
  network_interface_ids = ["${azurerm_network_interface.public_nic4.id}"]
  vm_size               = "Standard_DS2_v2"

#This will delete the OS disk automatically when deleting the VM
  delete_os_disk_on_termination = true

  storage_image_reference {
    publisher = "OpenLogic"
    offer     = "CentOS"
    sku       = "7.3"
    version   = "latest"
  }

  storage_os_disk {
    name          = "osdisk-5"
    vhd_uri       = "${azurerm_storage_account.storage.primary_blob_endpoint}${azurerm_storage_container.container.name}/osdisk-5.vhd"
    caching       = "ReadWrite"
    create_option = "FromImage"
  }

  # Optional data disks
    storage_data_disk {
      name          = "data"
      vhd_uri       = "${azurerm_storage_account.storage.primary_blob_endpoint}${azurerm_storage_container.container.name}/data5.vhd"
      disk_size_gb  = "100"
      create_option = "Empty"
      lun           = 0
    }

  os_profile {
    computer_name  = "worker3"
    admin_username = "${var.vm_username_worker3}"
    admin_password = "${var.vm_password}"
  }

  os_profile_linux_config {
    disable_password_authentication = false
  }

  tags {
    group = "Cloudera-Cluster"
  }
}
 Execution

We can now execute the following command from a shell environment. Note that all files must be placed in the same directory.

[root@centos Terraform]# terraform plan -var-file=var_values.tfvars
[root@centos Terraform]# terraform apply -var-file=var_values.tfvars

 

After few minutes, check your resources in your Azure portal.

Screen Shot 2018-04-10 at 11.49.24

To destroy the infrastructure, run the following command:

[root@centos Terraform]# terraform destroy -var-file=var_values.tfvars

 

Once our infrastructure has been fully provisioned by Terraform we can start the installation of the Cloudera distribution of Hadoop with Ansible.

 

 

Cet article Deploy a Cloudera cluster with Terraform and Ansible in Azure – part 1 est apparu en premier sur Blog dbi services.

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Hi, I need to show Quantity sold for three consecutive days (yesterday, today, tomorrow). So, date should be the first column and Quantity being second. Desired Output -------------- Date Qty .... ... 8/4/2018 10 9/4/2018...
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Tom Kyte - Tue, 2018-04-10 00:46
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Oracle Reports 11g showing junk characters fron nvarchar2 column stored in Oracle database 12c

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Tom Kyte - Tue, 2018-04-10 00:46
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Tom Kyte - Tue, 2018-04-10 00:46
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Had to set parallel_max_servers to 2 for Delphix clone

Bobby Durrett's DBA Blog - Mon, 2018-04-09 17:50

This is a quick note about a problem I had creating a Delphix virtual database clone of a production database.

This is an older 11.1.0.7 HP-UX Itanium database. I tried to make a new virtual database copy of the production database and it failed due to the following error:

ORA-07445: exception encountered: core dump [krd_flush_influx_buffers()+96] [SIGSEGV] [ADDR:0x10000000005D8] [PC
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I only found one thing on Oracle’s support site about krd_flush_influx_buffers but it was not an exact match because it had to do with Data Guard.

So I tried various parameters and none worked. I tried setting parallel_max_servers to 0  down from 100 in production but that caused other issues. Then I remembered something about setting it to 2 so I tried that and it worked.

The strange things is that I still see a ORA-07445 krd_flush_influx_buffers error in the alert log for the successful clone. But, somehow changing the parallel_max_servers parameter to 2 allowed the various Delphix and Oracle processes to complete.

Bobby

Categories: DBA Blogs

Configuring PeopleSoft to Meet Your Needs

PeopleSoft Technology Blog - Mon, 2018-04-09 13:15

Configuration has been a major area of investment for Peoplesoft lately.  We've added many new features in PeopleTools and Enterprise Components that enable you to configure your environment to meet your enterprise's unique requirements.  Configuration is a better option than customization because it makes changes easier and cheaper to manage.  You can take image updates from Oracle/Peoplesoft with much less impact and not have to worry about re-implementing your customizations.  Configuration also enables you to tailor the PeopleSoft user interface to align with your business.  It can also streamline navigation and make it easier for users to adopt the Fluid UI.  We've been presenting sessions at conferences and on webinars about configuration, and you'll see more information in the near future.  We've also created a page on peoplesoftinfo.com that discusses configuration. 

Visit this page to learn more about all the different configuration features and how they can be used.  Read success stories to learn about how some customers are taking advantage of these configuration features.  This Key Concepts page will be the place to go as more information is added.

Pages

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