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Updated: 4 hours 32 min ago

Stay Up to Date with Key My Oracle Support Resources of Your Choice using Hot Topics

Tue, 2015-06-30 10:01

Hot Topics sends automated emails when a selected resource is added or updated, keeping you informed of changes.

Resources available for Hot Topics updates include: knowledge documents, bugs, service requests, desupport notices, product newsletters, and field action bulletins. Notification of your favorite document is also available. Each Hot Topics email contains links to content that has changed based on your settings.

You can choose the frequency of e-mail and select only the resources important and relevant to you.

Along with Hot Topics you can opt to receive My Oracle Support Site Alerts. When enabled, this option informs you when a My Oracle Support outage is scheduled.

Click to watch a video on using Hot Topics.

To set up and enable Hot Topics E-mail:

  1. Go to the Settings tab in My Oracle Support and click Hot Topics E-mail.
  2. Select how often you want to receive emails and the content format (plain text or HTML).
  3. Make any selections in the Content to Include as desired.
  4. In the Selected Products section, click + Add then specify a product to monitor.
  5. Make other selections as required, then click Apply or OK.

    • Note that if you click Apply, the Add Product window remains open so you can add additional products.

  6. To receive e-mail notifications about health recommendations, in the Health Recommendations section, select a recommendation category (Severity, Favorite Targets, By Support Identifier, or By Target Type).
  7. If you select By Target Type, click Add... then specify a target type to monitor.
  8. Make other selections as required, then click OK.
  9. To save changes to Hot Topics E-mail, click Apply at the bottom of the window.

For more information about Hot Topics E-mail, see Knowledge Document 793436.1, "Use My Oracle Support Hot Topics Email to subscribe to Support Product News, SRs, Bugs, etc. and events so that you Never Miss an Important Update."

Stay Up to Date with Key My Oracle Support Resources of Your Choice using Hot Topics

Tue, 2015-06-30 10:01

Hot Topics sends automated emails when a selected resource is added or updated, keeping you informed of changes.

Resources available for Hot Topics updates include: knowledge documents, bugs, service requests, desupport notices, product newsletters, and field action bulletins. Notification of your favorite document is also available. Each Hot Topics email contains links to content that has changed based on your settings.

You can choose the frequency of e-mail and select only the resources important and relevant to you.

Along with Hot Topics you can opt to receive My Oracle Support Site Alerts. When enabled, this option informs you when a My Oracle Support outage is scheduled.

Click to watch a video on using Hot Topics.

To set up and enable Hot Topics E-mail:

  1. Go to the Settings tab in My Oracle Support and click Hot Topics E-mail.
  2. Select how often you want to receive emails and the content format (plain text or HTML).
  3. Make any selections in the Content to Include as desired.
  4. In the Selected Products section, click + Add then specify a product to monitor.
  5. Make other selections as required, then click Apply or OK.
    • Note that if you click Apply, the Add Product window remains open so you can add additional products.
  6. To receive e-mail notifications about health recommendations, in the Health Recommendations section, select a recommendation category (Severity, Favorite Targets, By Support Identifier, or By Target Type).
  7. If you select By Target Type, click Add... then specify a target type to monitor.
  8. Make other selections as required, then click OK.
  9. To save changes to Hot Topics E-mail, click Apply at the bottom of the window.

For more information about Hot Topics E-mail, see Knowledge Document 793436.1, "Use My Oracle Support Hot Topics Email to subscribe to Support Product News, SRs, Bugs, etc. and events so that you Never Miss an Important Update."

Mobile My Oracle Support: Knowledge Search

Mon, 2015-05-11 09:41
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Search the knowledge base using simple or advanced search. Advanced search allows mobile users to customize and refine searches using these options:

Source - Select All Sources, Knowledge Base, Bug Database, Oracle System Handbook, or Knowledge Base Archive.

Product or Product Line - Filter either by product or product line.

Mobile users can share a document link or bug report link via email by selecting “Share” on a document or bug page.

Mobile users may tag a document or bug as a favorite in either the Mobile application or the My Oracle Support Portal. Users may also access a list of the most recently viewed documents or bugs.Review My Oracle Support How-to Series to use Mobile My Oracle Support (Document 1683083.2) for more information. Select the “Just the Facts” tab and choose “Searching for Content via Mobile MOS”.




Mobile My Oracle Support: Knowledge Search

Mon, 2015-05-11 09:41
Untitled Document


GPIcon

Search the knowledge base using simple or advanced search. Advanced search allows mobile users to customize and refine searches using these options:

Source - Select All Sources, Knowledge Base, Bug Database, Oracle System Handbook, or Knowledge Base Archive.

Product or Product Line - Filter either by product or product line.

Mobile users can share a document link or bug report link via email by selecting “Share” on a document or bug page.

Mobile users may tag a document or bug as a favorite in either the Mobile application or the My Oracle Support Portal. Users may also access a list of the most recently viewed documents or bugs. Review My Oracle Support How-to Series to use Mobile My Oracle Support (Document 1683083.2) for more information. Select the “Just the Facts” tab and choose “Searching for Content via Mobile MOS”.

 




Is there a Support Blog for my product area?

Tue, 2015-04-28 14:16
Welcome to Support Blogs

To improve the timeliness of delivering technical insight, updates, and support news to you, many of the Oracle Product teams are moving from newsletters to blogs. You may access the

Support Blogs directly, via the

Support

Product Index (Document 222.1)
, or by searching for Product Support Blogs in My Oracle Support.

Subscribe to the blog posting to ensure you never miss an update. Watch this short

video to

see how.

Is there a Support Blog for my product area?

Tue, 2015-04-28 14:16
Welcome to Support Blogs

To improve the timeliness of delivering technical insight, updates, and support news to you, many of the Oracle Product teams are moving from newsletters to blogs. You may access the Support Blogs directly, via the Support Product Index (Document 222.1), or by searching for Product Support Blogs in My Oracle Support. Subscribe to the blog posting to ensure you never miss an update. Watch this short video to see how.

Mobile - Get Proactive!

Wed, 2015-04-15 15:39
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The Get Proactive option on your Mobile Landing Page offers solutions to help optimize your business. These resources can help keep your software and systems healthy, prevent problems, and keep your valuable resources focused on business goals. Use your mobile device to explore best practices, capabilities, and tools from Mobile My Oracle Support:

MOS Accreditation

Advisor Webcasts

Proactive Portfolio - Prevent, Resolve, and Upgrade themes for product areas

Blogs, Communities, Linkedin, and Twitter content

Instrumentation.

Review the following for more information:

Get Proactive video

Get Proactive Mobile Links

 




Get Recognition for your Knowledge of My Oracle Support by Becoming a My Oracle Support Accredited User

Tue, 2015-04-07 09:55
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Join us as part of our live Collaborate15 event.

If you are attending the Oracle Application User's Group (OAUG) Collaborate15, use the event Scheduler to locate Accreditation sessions.

Sessions are available for Oracle DB, Oracle E-Business Suite, JD Edwards, PeopleSoft and Primavera. Take the opportunity to attend expert Q&A sessions to learn more about the accreditation and ask questions; you can also attend the exam session to take your accreditation

(Expert sessions are not replacements for the pre-training refresher videos. Oracle Support staff will be on hand to assist in the exam session—but they will not answer the questions in the exam.)

Add sessions to your planner by entering the term Accreditation and click Search to locate them. You can refine your search further by selecting a date.

Session Scheduler
What happens if I am not going to Collaborate15?

Don't miss out—Join us virtually by doing the pre work and watching the Accreditation Series for My Oracle Support and the Level 2 Products you use. If anything is new to you, take time to deep dive by reviewing the online help or taking the additional how to training modules listed in Document 603505.1

Share your experience—via Twitter and include @myoraclesupport to share your success story.

Join Us in the Accreditation Community—At times we will deconstruct questions similar to those in the exam, breaking down the purpose of the question and the answers the exam is looking for. Please note that posting exam questions in public forum is a violation of the Accreditation Program terms of use.

The community is the place to post your questions about the exam itself—share us what you thought about the exam experience:

  • Did you learn new Best Practices?
  • Any issues printing your certificate?
  • Did you vote in the Poll to have an Accreditation Community Badge?

Benefit from Organizing Assets and Users with Support Identifier Groups

Mon, 2015-03-02 19:43

Customer User Administrators (CUAs) are often tasked with managing employee access to Oracle support resources. Oracle uses Support Identifiers (SIs) to help CUAs identify which employees need access to support, and the available resources when they do.

If you have support users scattered across a large geographic area, or have to manage dozens (or possibly hundreds) of software and hardware assets, use Support Identifier Groups (SIGs) to simplify the process of giving your users access to support resources. SIGs can help you align privileges and service request flows to specific projects, locations, or assets.

To make the most of Support Identifier Groups, you will need to pre-plan how users and assets are best organized. Once defined you can set up your Groups, adding users and assets logically the way you need them. When your organization purchases new hardware or software assets (with an associated new SI), these can automatically be assigned to a default SIG that you establish.

NOTE: Be aware that the Default SI will apply to all new assets in all new orders across your Account/Organization. 

Simple. Easy. Maintainable. Visit the Support Identifier Groups Information Center to learn more, view videos and instructions on how to get started, and best practices.

Power Cord Replacement Notice (updated February 2015)

Thu, 2015-02-26 09:16
Power Cord Replacement Notice Power Cord Replacement Notice (Updated February 2015) Oracle published a Power Cord Replacement Notice to inform its customers that a small number of power cords from one specific manufacturer may develop a leakage current condition over an extended period of time (typically >4 years). If excessive enough, this leakage current could lead to a trip condition of the rack PDU or external circuit breaker. In a more severe case, there is the possibility of damage due to a thermal event. These cords shipped with certain systems from January 2004 to July 2011. Oracle is advising its customers to replace suspected power cords as soon as possible. For more information on this issue, including instructions on how to identify suspected power cords and obtaining replacement power cords, see the Power Cord Replacement Notice.

Mobile My Oracle Support: Learn More!

Tue, 2015-02-24 09:05
Untitled Document Mobile My Oracle Support (MMOS) allows access to support information whenever needed, right from a smartphone.
Access Service Requests, knowledge documents, and bugs.
View and update Service Requests.
Search for Service Requests using Advanced Search or saved searches.
Manage, schedule and approve Change Requests (RFCs) for Managed Cloud Service customers.
Search the Knowledge Base, bugs, and the Oracle System Handbook.
Explore content about Accreditation, Advisor Webcasts, Social Media, Instrumentation, and other proactive services.
User Administrators (CUAs) can manage pending users.

Watch the video below for more information.


New Rewards and Recognition Program for Oracle Community

Tue, 2015-02-24 08:04
Community Rewards and Recognition in 15.1 .mainContainer { max-width:680px; min-width:320px; margin:1px auto; font-family:Arial,Helvetica,sans-serif; } .mainContainer p { padding: 0; } .mainContainer a { color: #ff0000; text-decoration: underline; } .mainContainer td { padding:5px; border-collapse:collapse; font-family:Arial,Helvetica,sans-serif; }
New Community Rewards and Recognition Program:
Building Better Content and Engagement
The Leaders

Click the image for more details

From a simple leaderboard written on a whiteboard to the sophisticated stats tracking of Oracle Fusion CRM, we are surrounded daily by "gamification" concepts.

In competitive games and sports, comparing stats against opponents and peers is all part of the fun. Organized chess play has long had an intricate rankings systems based on match performance. And how many of you are right now slipping in a quick peek at Words With Friends or Clash of Clans? (Tip: don't answer that.)

Gamification in Business

"Gamification" has been something of a corporate buzzword for several years now. At its simplest it is a set of management tools designed to encourage employee and customer behaviors that add business value—but do it in a way that feels natural, intuitive, and fun.

It integrates the dynamics of games—scorekeeping, reward feedback, missions and goals—to an existing process or system by motivating member participation, engagement and loyalty.

Oracle Community - 15.1 Rewards and Recognition Update

The Oracle Community platform uses a gamification system designed to:

  • Broaden scope of knowledge (breadth and depth)
  • Encourage participation by rewarding users for completing mission-based goals and objectives
  • Recognize users when they add quality content
  • Make it easier for other participants to find and evaluate highly rated content
The New Program

The 15.1 release enhanced the existing system by adding new user "levels," visual perks, badges, and achievements. It gives participants a more flexible, fun way to share knowledge and work within in the community.

Benefits
Gamification Principles
Learn More

Great support communities derive the most value from the contributions of its users. The enhanced Rewards and Recognition program, makes it easier to recognize quality contributions and increases the value of the community for all involved.

If you're an Oracle customer or employee, we highly recommend checking out the new program.

Resources
Engage the Community
If a video link does not play on first click, refresh the newly-opened browser page.
Comments and Feedback

We'd love to hear from you about the new program!

If you're an Oracle customer, give us a heads up in the Community discussion thread.

If you're an Oracle employee, make your voice heard in the MOS Community employee feedback site, with the category: Gamification.


-The Oracle Community Team

My Oracle Support Release 15.1 is Live!

Mon, 2015-02-02 20:12
My Oracle Support Release 15.1 is Live!

My Oracle Support release 15.1 is now live. Improvements include:

All Customer User Administrators (CUAs) can manage and group their users and assets using the Support Identifier Groups (SIGs) feature.
Knowledge Search automatically provides unfiltered results when filters return no results. In addition, product and version detail displays in bug search results.
The SR platform selector groups common products with the appropriate platform.
Some problem types for non-technical SRs have guided resolution workflow.
In the Proactive Analysis Center: all clickable links are underlined, users only see applicable reports, and column headers can be sorted.



Learn more by viewing the What's new in My Oracle Support video.

What Are SI Groups and How Can They Help a Customer User Administrator (CUA)?

Mon, 2014-12-08 19:39
MOS Oracle Support Blog

If you are an administrator for your organization's Oracle software and systems, you may have been tasked with managing your employees' access to My Oracle Support, the central support hub for all of your Oracle products. Each user that accesses My Oracle Support has an assigned Support Identifier (SI) that links him or her to a particular piece of Oracle hardware or software. Support Identifiers define the resources available to users when they access My Oracle Support.

However, suppose your My Oracle Support users are scattered across a broad geographic area, or you have numerous Support Identifiers referencing dozens (or possibly hundreds) of software and hardware assets. Mapping users to the correct Support Identifier can become time consuming, especially if you need to align privileges and service request flows to specific projects, locations, or assets.

Support Identifier Groups (SIGs) simplify this process by allowing Customer User Administrators (CUAs) to group common SIs together. This makes it dramatically easier to group users at a common location, or who work on a common software or hardware asset.

To use the new Support Identifier Groups, you will need to pre-plan how users and assets are best organized. Once defined you can set up SI Groups in My Oracle Support, adding users and assets logically the way you need them.

Simple. Easy. Maintainable.

When your organization adds new hardware or software (with an associated new SI), you can automatically re-assign them to a designated default group. New assets added to a default SI Group are immediately available to the group's associated users; you do not have to setup or re-approve users you have already assigned.

Learn more about SI Groups and how they can help you.


My Oracle Support Upgrade Complete

Thu, 2014-10-23 10:34
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We upgraded My Oracle Support on October 10, 2014. This upgrade brings changes to help you work more effectively with Oracle Support.

Among the areas you will notice enhancements are:

  • The My Oracle Support customer experience
  • My Oracle Support Chat
  • Knowledge Management
  • Cloud Portal
For details about the latest features visit the My Oracle Support User Resource Center.

 

 

Behind the Screen with Oracle Support

Tue, 2014-09-16 23:43

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Get beyond the support interface screen to meet the experts from Oracle Support at the Oracle Support Stars Bar. Have a tough question about supporting or upgrading your Oracle products? Looking for best practices for problem prevention, rapid resolution, and product upgrades? Stop by the Stars Bar and speak directly with an expert who can help.

While you’re there, check out one of our 10-minute briefing sessions on the hottest support topics. Here are just a few of the high-impact briefings you can see at this year’s Stars Bar:

  • Proactive Support Best Practices
  • Oracle Platinum Services
  • My Oracle Support Tips & Tricks
  • And many more!

The Support Stars Bar is open Monday, Tuesday and Wednesday in the Moscone West Exhibition Hall (Booths 3461 and 3908). More details here.

Visit the Services and Support Oracle OpenWorld Website to discover how you can take advantage of all Oracle OpenWorld has to offer. See you there!

See you there!

All Access Pass to Oracle Support

Fri, 2014-08-15 15:05
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Looking for tips, recommendations and resources to help you keep your Oracle applications and systems running at peak performance? Want to find out how to get more out of your Oracle Premier Support coverage?

More than 500 experts from across Services and Support will be on hand at Oracle OpenWorld to answer your questions and share best practices for adopting and optimizing Oracle technology.

  • Find out what Oracle experts know about the best tools, tips and resources for supporting and upgrading Oracle technology. Attend one of our “Best Practices” sessions.
  • Stop by the Oracle Support Stars Bar to talk with support experts. Open daily @ Moscone West, Exhibition hall 3161.
  • See Oracle support tools in action at one of our demos.

View the schedule of all of our Oracle Premier Support activities at Oracle OpenWorld for more information.

See you there!

My Oracle Support Accreditation Series: New Products Added

Thu, 2014-08-14 12:58
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Have you reviewed the latest offerings for My Oracle Support Accreditation Series? We added several new product tracks such as PeopleSoft, Business Analytics, and Siebel designed to increase your expertise with My Oracle Support.

There are now 10 product paths that focus on building skills around best practices, recommendations, and tool enablement—taking your expertise to the next level.



Continue to expand your existing knowledge with best practices, product-based use cases, and recommendations from subject-matter experts. Your accreditation delivers the information you need—focusing on core functions and building skills, specifically to help you better support your Oracle products by leveraging My Oracle Support and its related capabilities that are important for your Oracle product path solutions, tools, and knowledge.

Learn more about My Oracle Support Accreditation and explore the new product-specific paths
.



New Features Available in Latest ORAchk Release

Tue, 2014-08-12 13:46
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ORAchk can proactively scan for known problems within these areas:
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  • Oracle Database
  • Enterprise Manager Cloud Control
  • E-Business Suite
  • Oracle Sun Systems





New features available in ORAchk version 2.2.5

  • Runs checks for multiple databases in parallel
  • Schedules multiple automated runs via ORAchk daemon
  • Uses configurable $HOME directory location for ORAchk temporary files
  • Ignores skipped checks when calculating System health score
  • Checks the health of pluggable databases using OS authentication
  • Reports top 10 time consuming checks to optimize runtime in the future
  • Improves report readability for clusterwide checks
  • Includes over 50 new Health Checks for the Oracle Stack
  • Provides a single dashboard to view collections across your enterprise
  • Includes pre and post upgrade checks for standalone database, option to run only these checks
  • Expands product areas in E-Business Suite and in Enterprise Manager Cloud Control

If you have particular checks or product areas you would like to see ORAchk cover, please post suggestions in the ORAchk subspace in My Oracle Support Community.

Read more about ORAchk and its features.

Linking of Bugs, Notes and SRs now available in SRs

Fri, 2014-08-01 19:01

We have extended the linking capability within the body of an SR. Because of security concerns and issues with dealing with embedded HTML, we don't let SRs contain HTML directly.

But we now allow a variety of formats to LINK from Bugs, Documents and other SRs within the body of an SR.

Screen shot of links that work in SR updates

So now you can a) direct link to these items when a support engineer gives you a bug or doc to follow, or you can update the SR using one of these formats. Hopefully they are not too tough to follow.

Knowledge Documents Formats
note 1351022.2
doc id 1351022.2
document id 1351022.2

Bug Formats
bug 1351022.2

Service Request Formats
SR 3-8777412995
SR Number 3-8777412995
Service Request 3-8777412995

Hope this helps!


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