Skip navigation.

Joshua Solomin

Syndicate content
Updated: 16 hours 34 min ago

The Support Stars Bar at Oracle OpenWorld - Live Help, Demos, and More From Some of Oracle's Best and Brightest

Fri, 2015-10-09 10:54

Come to the Oracle Support Stars Bar at Oracle OpenWorld and get the answers you need from Oracle Support experts—across all Oracle product lines.

Visit us in Moscone West, Booth 3361 and learn about new features and tools that will help make your job simpler.

  • Find Answers: Ask the Stars of Oracle Support your toughest questions.
  • Win a Prize: Attend a 10-minute mini-briefing on a specialized topic for a chance to win.
  • Get Proactive: Discover powerful new proactive support tools.
  • Power Up: Maximize availability and performance with Advanced Customer Support.
Stars Bar Hours

Moscone West Exhibition Hall, Booth 3361

Monday, October 26: 10:15 a.m. to 6:00 p.m. PT
Tuesday, October 27: 10:15 a.m. to 6:00 p.m. PT
Wednesday, October 28: 10:15 a.m. to 4:15 p.m. PT

See the current Stars Bar Mini-briefing Session Schedule here.

Find Answers Our product experts are here to help. We will have senior support engineers on hand spanning all major Oracle product areas, from systems and database products to middleware, applications, and Oracle Cloud. Get Proactive Discover powerful new proactive support tools, services and best practices to help you prevent problems, resolve issues more quickly, and upgrade more smoothly. Ask us about Oracle Platinum Services, Oracle Auto Service Request, Oracle Upgrade Advisors, the My Oracle Support Accreditation Program, and more. Win a Prize While at the Stars Bar attend a 10-minute mini-briefing for your chance to win! The briefings cover a wide variety of topics, presenting valuable tips and best practices directly from Oracle Support experts. You are sure to leave with great ideas that will make your life easier and help you get the most from your Oracle products. Power Up Take your support to the next level. Stop by the Oracle Advanced Customer Support table where you can talk to experts about best practices and specialized services for your mission-critical environments.

How to View Field Service Task Information

Fri, 2015-09-18 11:23
If you have a Service Request (SR) that requires hardware replacement or a visit from a hardware support engineer, your SR will have "Field Service Tasks" associated with it. These tasks can be viewed in My Oracle Support as outlined below.

NOTE: If you have Services or MICROS products that require part replacement, you will need to switch to the My Oracle Support Portal to view the field tasks in the SR. (reference A).

1. In My Oracle Support, locate the SR region on the Dashboard or click the Service Request tab and locate your Service Request (reference B).

2. Open the desired Service Request, then click on the Field Service Tasks link (reference C) on the right hand side of the screen under the Summary section. A list of associated Tasks will display (reference D).

3. Click on the desired Task Number for details about that Task. The Task information is displayed and can be sorted using the Sort By drop down menu (reference E).

For additional tips on Service Request management view the My Oracle Support 'How-to' Series (Doc ID 1544005.2).