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Joshua Solomin

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Updated: 17 hours 8 min ago

Benefit from Organizing Assets and Users with Support Identifier Groups

Mon, 2015-03-02 19:43

Customer User Administrators (CUAs) are often tasked with managing employee access to Oracle support resources. Oracle uses Support Identifiers (SIs) to help CUAs identify which employees need access to support, and the available resources when they do.

If you have support users scattered across a large geographic area, or have to manage dozens (or possibly hundreds) of software and hardware assets, use Support Identifier Groups (SIGs) to simplify the process of giving your users access to support resources. SIGs can help you align privileges and service request flows to specific projects, locations, or assets.

To make the most of Support Identifier Groups, you will need to pre-plan how users and assets are best organized. Once defined you can set up your Groups, adding users and assets logically the way you need them. When your organization purchases new hardware or software assets (with an associated new SI), these can automatically be assigned to a default SIG that you establish.

NOTE: Be aware that the Default SI will apply to all new assets in all new orders across your Account/Organization. 

Simple. Easy. Maintainable. Visit the Support Identifier Groups Information Center to learn more, view videos and instructions on how to get started, and best practices.

Power Cord Replacement Notice (updated February 2015)

Thu, 2015-02-26 09:16
Power Cord Replacement Notice Power Cord Replacement Notice (Updated February 2015) Oracle published a Power Cord Replacement Notice to inform its customers that a small number of power cords from one specific manufacturer may develop a leakage current condition over an extended period of time (typically >4 years). If excessive enough, this leakage current could lead to a trip condition of the rack PDU or external circuit breaker. In a more severe case, there is the possibility of damage due to a thermal event. These cords shipped with certain systems from January 2004 to July 2011. Oracle is advising its customers to replace suspected power cords as soon as possible. For more information on this issue, including instructions on how to identify suspected power cords and obtaining replacement power cords, see the Power Cord Replacement Notice.

Mobile My Oracle Support: Learn More!

Tue, 2015-02-24 09:05
Untitled Document Mobile My Oracle Support (MMOS) allows access to support information whenever needed, right from a smartphone.
Access Service Requests, knowledge documents, and bugs.
View and update Service Requests.
Search for Service Requests using Advanced Search or saved searches.
Manage, schedule and approve Change Requests (RFCs) for Managed Cloud Service customers.
Search the Knowledge Base, bugs, and the Oracle System Handbook.
Explore content about Accreditation, Advisor Webcasts, Social Media, Instrumentation, and other proactive services.
User Administrators (CUAs) can manage pending users.

Watch the video below for more information.


New Rewards and Recognition Program for Oracle Community

Tue, 2015-02-24 08:04
Community Rewards and Recognition in 15.1 .mainContainer { max-width:680px; min-width:320px; margin:1px auto; font-family:Arial,Helvetica,sans-serif; } .mainContainer p { padding: 0; } .mainContainer a { color: #ff0000; text-decoration: underline; } .mainContainer td { padding:5px; border-collapse:collapse; font-family:Arial,Helvetica,sans-serif; } New Community Rewards and Recognition Program:
Building Better Content and Engagement The Leaders

Click the image for more details

From a simple leaderboard written on a whiteboard to the sophisticated stats tracking of Oracle Fusion CRM, we are surrounded daily by "gamification" concepts.

In competitive games and sports, comparing stats against opponents and peers is all part of the fun. Organized chess play has long had an intricate rankings systems based on match performance. And how many of you are right now slipping in a quick peek at Words With Friends or Clash of Clans? (Tip: don't answer that.)

Gamification in Business

"Gamification" has been something of a corporate buzzword for several years now. At its simplest it is a set of management tools designed to encourage employee and customer behaviors that add business value—but do it in a way that feels natural, intuitive, and fun.

It integrates the dynamics of games—scorekeeping, reward feedback, missions and goals—to an existing process or system by motivating member participation, engagement and loyalty.

Oracle Community - 15.1 Rewards and Recognition Update

The Oracle Community platform uses a gamification system designed to:

  • Broaden scope of knowledge (breadth and depth)
  • Encourage participation by rewarding users for completing mission-based goals and objectives
  • Recognize users when they add quality content
  • Make it easier for other participants to find and evaluate highly rated content
The New Program

The 15.1 release enhanced the existing system by adding new user "levels," visual perks, badges, and achievements. It gives participants a more flexible, fun way to share knowledge and work within in the community.

Benefits Gamification Principles Learn More

Great support communities derive the most value from the contributions of its users. The enhanced Rewards and Recognition program, makes it easier to recognize quality contributions and increases the value of the community for all involved.

If you're an Oracle customer or employee, we highly recommend checking out the new program.

Resources Engage the Community If a video link does not play on first click, refresh the newly-opened browser page. Comments and Feedback

We'd love to hear from you about the new program!

If you're an Oracle customer, give us a heads up in the Community discussion thread.

If you're an Oracle employee, make your voice heard in the MOS Community employee feedback site, with the category: Gamification.


-The Oracle Community Team

New Community Rewards and Recognition Program: Building Better Content and Engagement

Wed, 2015-02-18 08:06
Community Rewards and Recognition in 15.1 .mainContainer { max-width:680px; min-width:320px; margin:1px auto; font-family:Arial,Helvetica,sans-serif; } .mainContainer p { padding: 0; } .mainContainer a { color: #ff0000; text-decoration: underline; } .mainContainer td { padding:5px; border-collapse:collapse; font-family:Arial,Helvetica,sans-serif; } New Community Rewards and Recognition Program:
Building Better Content and Engagement The Leaders

Click the image for more details

From a simple leaderboard written on a whiteboard to the sophisticated stats tracking of Oracle Fusion CRM, we are surrounded daily by "gamification" concepts.

In competitive games and sports, comparing stats against opponents and peers is all part of the fun. Organized chess play has long had an intricate rankings systems based on match performance. And how many of you are right now slipping in a quick peek at Words With Friends or Clash of Clans? (Tip: don't answer that.)

Extra helpful in MOSC
Click the image to learn more! --> Gamification in Business

"Gamification" has been something of a corporate buzzword for several years now. At its simplest it is a set of management tools designed to encourage employee and customer behaviors that add business value—but do it in a way that feels natural, intuitive, and fun.

It integrates the dynamics of games—scorekeeping, reward feedback, missions and goals—to an existing process or system by motivating member participation, engagement and loyalty.

Oracle Community - 15.1 Rewards and Recognition Update

The Oracle Community platform uses a gamification system designed to:

  • Broaden scope of knowledge (breadth and depth)
  • Encourage participation by rewarding users for completing mission-based goals and objectives
  • Recognize users when they add quality content
  • Make it easier for other participants to find and evaluate highly rated content
The New Program

The 15.1 release enhanced the existing system by adding new user "levels," visual perks, badges, and achievements. It gives participants a more flexible, fun way to share knowledge and work within in the community.

Benefits Gamification Principles Learn More

Great support communities derive the most value from the contributions of its users. The enhanced Rewards and Recognition program, makes it easier to recognize quality contributions and increases the value of the community for all involved.

If you're an Oracle customer or employee, we highly recommend checking out the new program.

Resources Engage the Community brightcove.createExperiences(); Extra helpful in MOSC --> brightcove.createExperiences(); Comments and Feedback

We'd love to hear from you about the new program!

If you're an Oracle customer, give us a heads up in the Community discussion thread.

If you're an Oracle employee, make your voice heard in the MOS Community employee feedback site, with the category: Gamification.


-The Oracle Community Team

Proactive Analysis Center (PAC)

Mon, 2015-02-16 08:38

Proactive Analysis Center (PAC) is a comprehensive system health reporting solution for proactive and reactive services accessible through the My Oracle Support portal.
Manage risk through tracking/improving Operational Risk Index (ORI).
Empowers the customer to efficiently manage downtime.
Watch the video below for more information.


The Operational Risk Index (ORI) rank orders systems that have vulnerabilities from high to low, so that downtime can be efficiently planned. These subject matter experts have detailed knowledge of the systems, because they deploy these systems and support these systems.

For more information, review the Document 1634073.2 How to use the Proactive Analysis Center (PAC).

Bookmark this page to view currently available PAC Advisor Webcasts and access to previously recorded sessions: Advisor Webcasts for Oracle Solaris and Systems Hardware (Doc ID 1282218.1).

My Oracle Support Release 15.1 is Live!

Mon, 2015-02-02 20:12
My Oracle Support Release 15.1 is Live!

My Oracle Support release 15.1 is now live. Improvements include:

All Customer User Administrators (CUAs) can manage and group their users and assets using the Support Identifier Groups (SIGs) feature.
Knowledge Search automatically provides unfiltered results when filters return no results. In addition, product and version detail displays in bug search results.
The SR platform selector groups common products with the appropriate platform.
Some problem types for non-technical SRs have guided resolution workflow.
In the Proactive Analysis Center: all clickable links are underlined, users only see applicable reports, and column headers can be sorted.



Learn more by viewing the What's new in My Oracle Support video.

What Are SI Groups and How Can They Help a Customer User Administrator (CUA)?

Mon, 2014-12-08 19:39
MOS Oracle Support Blog

If you are an administrator for your organization's Oracle software and systems, you may have been tasked with managing your employees' access to My Oracle Support, the central support hub for all of your Oracle products. Each user that accesses My Oracle Support has an assigned Support Identifier (SI) that links him or her to a particular piece of Oracle hardware or software. Support Identifiers define the resources available to users when they access My Oracle Support.

However, suppose your My Oracle Support users are scattered across a broad geographic area, or you have numerous Support Identifiers referencing dozens (or possibly hundreds) of software and hardware assets. Mapping users to the correct Support Identifier can become time consuming, especially if you need to align privileges and service request flows to specific projects, locations, or assets.

Support Identifier Groups (SIGs) simplify this process by allowing Customer User Administrators (CUAs) to group common SIs together. This makes it dramatically easier to group users at a common location, or who work on a common software or hardware asset.

To use the new Support Identifier Groups, you will need to pre-plan how users and assets are best organized. Once defined you can set up SI Groups in My Oracle Support, adding users and assets logically the way you need them.

Simple. Easy. Maintainable.

When your organization adds new hardware or software (with an associated new SI), you can automatically re-assign them to a designated default group. New assets added to a default SI Group are immediately available to the group's associated users; you do not have to setup or re-approve users you have already assigned.

Learn more about SI Groups and how they can help you.