Joshua Solomin

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Updated: 8 hours 34 min ago

My Oracle Support (MOS) Portal Blog Has Moved

Thu, 2016-04-14 17:12
Please Visit Us at Our New Location

As of Friday, April 15, 2016, the MOS Portal blog has moved to a new location within My Oracle Support Communities.

Come find us here, and be sure to bookmark the new page URL:

https://community.oracle.com/community/support/support-blogs/my-oracle-support-mos-blog.

Going forward please direct any comments and discussion to the new site. Comments left here in the future will not receive responses and will be discarded.

Thank you, and we look forward to seeing you at the new site! 

-The Oracle Software Support Team


Four Smart Reasons To Use My Oracle Support Communities

Mon, 2016-04-04 11:11

Increase productivity with access to on-line support communities, specific to your Oracle environment, backed by Oracle support experts. Collaborate with an extensive global peer group who share real-world best practices, tips and tricks.

At the heart of My Oracle Support Community (MOSC) are hundreds of engagement spaces that cover a wide range of technologies, applications, and business processes. But MOSC is much more than just a discussion forum.

The Reasons
--> What Why Targeted Product Areas: Community spaces are specific to Oracle products, increasing ease of access to relevant information.
  • Follow only the spaces that you work with to get the latest information. Get early access to product news and support features.
  • Post discussions with your product questions for Oracle experts to engage.
  • Submit and vote on Ideas to help steer product direction.
  • Use communities for quick answers in lieu of a Service Request.
Network and Collaborate: Enjoy direct collaboration with Oracle experts and customer peers.
  • My Oracle Support Community members are experts and peers from the Oracle customer base, with real-world experience; and Oracle’s own Support engineers moderate and contribute to the communities.
  • The result: unparalleled access to a combination of deep and practical expertise.
Extensive, Targeted Content: Filter out the noise and access content for your areas of interest.
  • You can "Follow" specific content, topics, or people and get notified in the community or by email of new interactions in the areas you choose to follow.
  • Knowledge is also shared using current features like Spotlights, Ideas, Instant Polls, Twitter Feeds and Support Blogs.
Always Evolving: Available 24 x 7, MOS Communities grows in value the more it gets used.
  • Community areas grow in usefulness and relevance as content is added and shared.
  • High-value content becomes more accessible and easier to find.
  • Share your own expertise and enhance your own reputation as an expert, as well as network with your peers.

Oracle Support Accreditation

Mon, 2016-03-21 11:05
Be More Productive with My Oracle Support

Looking for best practices to take your support experience to the next level?

If you frequently use My Oracle Support (MOS), My Oracle Support Communities, or Cloud Support portal for knowledge search and managing service requests, take advantage of the Oracle Support Accreditation learning program.

Over 19,000 users have already completed an accreditation learning path and exam to build a personalized support toolkit for their role. All accreditation learning resources and exam material are already included in your support contract.

Oracle Support Accreditation includes:

  • 14 learning paths to increase your expertise and efficiency in completing support activities.
  • Level 1 accreditation highlights core features of the portal applications and provides recommendations to increase productivity.
  • Level 2 focuses on individual software products to demonstrate best practices for your specific applications.

Learn key concepts about diagnostics, patching, and finding product information more easily and effectively, with tips for implementing them into your daily support activities based on feedback from Oracle product experts. When finished your personalized resource toolkit will help increase your productivity and streamline your support activities.

Is today your day to become an Oracle Support Accredited User?

Learn more: Oracle Support Accreditation Series Index, Document 1583898.1
Join the conversation in the My Oracle Support Community: Oracle Support Accreditation.

Get Proactive - Leverage the Oracle Dynamic Toolbox

Fri, 2016-02-26 10:57
Looking for a collection of diagnostic tools, scripts, data collectors, or health checks for your Oracle products?

Bookmark the Catalog: Oracle Toolbox (Doc ID 1987483.2). Whenever a new or updated tool or resource is published, the links will automatically be added or updated. Start exploring today!

Included in the Oracle Dynamic Toolbox for all Product areas: Tool Description Diagnostic Tools & Scripts Data Collectors, Diagnostics, Health Checks, Utilities, Wizards, etc. Service Request Data Collection Plans (SRDCs) These list the information and output needed to start analyzing your issue. Generic Tools applicable for all products

Details on Tools like Oracle Configuration Manager (OCM), Remote Diagnostic Assistant (RDA), etc.

User Guides

Index page for the online User Guides for any product area.

My Oracle Support Communities (MOSC)

Link to the parent MOSC site allowing you to browse and post questions for any product area.

Information Centers (ICs) - Doc ID 1987485.1 These display aggregate content for a given focus area and present this content in categories for easy browsing. They offer a variety of focused dynamic content organized around a specific task. Interactive Troubleshooting Assistants - Doc ID 1987486.1 These dynamic question and answer tools guide you to a targeted solution.

Customer User Administration in Cloud Portal

Thu, 2016-01-07 17:01
New in My Oracle Support December 2015 Release

The December 2015 My Oracle Support Release added Customer User Administrator (CUA) functionality to the Oracle Cloud Support portal. The change makes it much easier for customers using the Cloud Portal (including many Oracle MICROS and Oracle Hospitality customers) to manage user access and Support Identifier (SI) tasks.

If you are a CUA, you will be notified of current administrative tasks in the notification area in the top area of the Cloud Portal page. You can also click your name, then the Administration sub-link, and you'll be taken to the CUA information view in the Cloud Portal.

Notification icon
User Request View
Video Training

Review the video found in "Cloud Support Portal - How to Use the CUA Functionality" (Document 2072499.1).

You can also review existing trainings on how to perform common CUA tasks by visiting "Customer User Administrator (CUA) Roles and Responsibilities" (Document 1544004.2).

The Cloud Portal allows you to verify user approval actions and review Support Identifier notices. However, Cloud Portal does not fully support managing Support Identifier assignments and renewals. To perform these actions you will need to continue using the standard My Oracle Support portal for the time being. Review the video training linked above for more details.